CRM Manager; Salesforce

CRM Manager (Salesforce) – Clear Bank

Clear Bank is the UK’s first purpose‑built clearing bank in over 250 years, offering a cloud‑native banking infrastructure platform for fintechs, banks and regulated institutions. We enable real‑time, secure, scalable financial services.

Lead the design, optimisation and governance of Clear Bank’s Salesforce platform across the Group. Partner with senior stakeholders to align CRM capabilities with Group‑wide priorities, drive customer engagement, operational efficiency and data‑driven decision‑making.

• Develop and execute a comprehensive CRM strategy to drive business growth, enhance customer experience and achieve revenue targets.
• Own Salesforce vision for customer lifecycle, internal collaboration and business intelligence.
• Act as trusted advisor to the Executive Committee on CRM opportunities and risks.

• Collaborate with senior leaders to prioritise CRM initiatives that deliver commercial outcomes, efficiency and competitive advantage.
• Embed Salesforce into core processes from onboarding to risk management and compliance.
• Partner with Compliance, Infosec and Data Security to meet regulatory standards (FCA, GDPR).

• Oversee architecture, configuration and integration of Salesforce with other enterprise systems.
• Drive automation, AI and analytics to innovate within the platform.
• Ensure scalability, security and regulatory compliance (GDPR, FCA, DNB).

• Lead CRM governance forums for roadmap prioritisation, data quality and platform standards.
• Define and track KPIs for CRM effectiveness, adoption and ROI.
• Implement robust change management and training programmes.

• Build and lead a high‑performing CRM team – architects, product managers and analysts – to drive product development and backlog management.
• Foster a culture of collaboration, continuous improvement and customer‑centricity.

• Proven track record in CRM strategy and Salesforce platform management in a regulated sector (banking/fintech).
• Strong technical knowledge of Salesforce architecture (Apex, Lightning, Service Cloud, Experience Cloud).
• Experience with deployment tools (Gearset, Copado) and integrations (Jitterbit, Docu Sign).
• Salesforce certifications (Administrator, Advanced Admin, Sales/Service Cloud Consultant) highly desirable.
• Excellent leadership, communication and stakeholder engagement abilities.
• Strategic thinker with a data‑driven mindset and passion for customer‑centric innovation.

• Flexible work culture: office, home or hybrid options.
• 27 days annual leave plus public holidays.
• Work abroad flexibility – up to 30 days outside the Netherlands within 12 months.
• Regular social events and holiday swap options.
• Well‑being support: long‑term disability and accident cover.
• Generous pension contributions with no mandatory employee contribution.
• Mobile phone allowance and travel cost reimbursement.
• Enhanced family‑friendly leave and personal development budgets including unlimited Linked In Learning.

• 42% of senior management roles are held by women.
• Enhanced family leave policies.
• Partnership with Code First Girls.
• Partnership with the Inclusive Group to increase neurodiversity awareness.

• Application
  :
  Reviewed by talent acquisition; decision within two weeks.
• Screening
  : 30–45 minute call or Teams video; reply within seven days.
• First Interview
  :
  One hour with hiring team – assessment of skills and culture fit.
• Second Interview
  :
  Competency‑based interview.
• Final Stage
  :
  Meeting with Head of Dept (45–60 minutes).
• Offer
  :
  Successful candidates receive offer.

We aim to respond within seven days of each interview stage. Feedback is provided to successful applicants; specific feedback at earlier stages is limited but thorough consideration is promised.

Clear Bank is committed to diversity and inclusion across all dimensions, including gender, age, race, disability, sexual orientation, and more. Reasonable adjustments are available for disabled candidates. Accessibility needs can be communicated to the Talent Acquisition team.

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