AI Enablement Associate

AI Enablement Associate | London

Fitch Group is currently seeking an AI Enablement Associate based out of our London office
. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit rating agencies, and Fitch Solutions, a leading provider of insights, data and analytics.

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient and transparent financial markets. Our Technology & Data Team is a dynamic department where innovation meets impact, driven by investment in cutting‑edge technologies such as AI and cloud solutions. We are proud to be recognized by Built In as a “Best Place to Work in Technology” three years in a row.

AI Enablement and Governance is a highly visible, cross‑functional team responsible for establishing and enforcing AI governance frameworks. We partner closely with business and technology leaders to enable responsible, value‑driven use of AI across Fitch, refining processes using automation to guide stakeholders through risk‑based AI governance workflows.

• Update and maintain internal websites and portals with the latest AI initiatives, enhancements, and guidance.
• Draft clear, engaging communications (e.g., announcements, FAQs, how‑to guides) to drive awareness and adoption of AI tools.
• Prepare periodic newsletters highlighting AI trends, use cases, best practices, and internal success stories.

• Research relevant content on AI usage for business workflows, including automation opportunities and productivity improvements.
• Track the latest AI trends, tools, and industry developments; synthesize findings into actionable insights for stakeholders.

• Design, prepare, and facilitate customized training sessions on AI and related tools for diverse user groups.
• Develop training materials and demos tailored to business functions and workflows.
• Gather feedback to continuously improve training effectiveness and user experience.

• Provide day‑to‑day operational support for internal AI chatbots, supporting business usage and adoption.
• Partner with technical teams to triage issues, track performance, and coordinate enhancements.
• Maintain documentation, runbooks, and knowledge bases for AI tools and processes.

• Coordinate user testing and pilots for new AI features or workflows; define test plans, collect feedback, and report results.

• Familiarity with AI concepts and applications in business and financial workflows; a strong interest in staying current with AI trends.
• Understanding of and comfort working with financial content and analysis (e.g., financial statements, market commentary, models, KPI tracking); able to translate technical topics into practical guidance for financial analysts and business stakeholders.
• Strong written and verbal communication skills; able to translate technical topics into practical guidance.
• Excellent collaboration skills; proven team player comfortable working across functions and engaging with business users.
• Organized and detail‑oriented; able to manage multiple priorities and meet deadlines.
• Experience preparing and delivering training (live sessions and self‑serve materials) to non‑technical audiences.
• Experience updating internal websites/portals and creating clear, user‑friendly content.
• Operational support experience for digital tools or chatbots is a plus.
• Tools:
  Experience with intranet/CMS platforms, collaboration tools (SharePoint, Confluence, Teams), slide creation, analytics dashboards; familiarity with generative AI tools preferred.

• Passionate about AI and its potential to improve business outcomes.
• Customer‑centric mindset, focusing on usability and adoption.
• Proactive, resourceful, and comfortable with ambiguity.
• Empathetic communicator who listens and adapts to audience…