Sr.Business Analyst – Retail, Consumer Goods and Hospitality

Sr.Business Analyst – Retail, Consumer Goods and Hospitality

Join to apply for the Sr.Business Analyst – Retail, Consumer Goods and Hospitality role at Cognizant

A Senior Business Analyst role with at least 10-12 years of experience to lead & engage with our leading Retail Consumer Goods clients to identify and support requirement gathering and validation against that are driving business values and guide through successful business initiatives and implementations.

• Lead and drive Business Analysis across work streams to support the execution of retail and consumer goods initiatives for our customers.
• Improve processes across the business by identifying and implementing logistical practices.
• Engage with business stakeholders and conduct workshops for requirement elicitation.
• Map business processes and user journeys developing business domain models and associated documentation – business process modelling, process flow modelling, data flow modelling, stakeholder analysis.
• Create the business requirements document including non-functional requirements.
• Create process maps (L1-L4) and undertake gap analysis.
• Document BRDs, FSDs, NFRs, and RTMs.
• Support internal and external delivery teams with project planning, functional and non-functional requirements, testing, reporting, implementation and post-implementation activities.
• Facilitate the test team and business teams during business process validation.
• Support end users in adopting functional changes (e.g., training documentation, implementation support).
• Contribute to research design and writing of articles/whitepapers and participate as a team member in collateral development.

• Domain expertise in Retail or Consumer Goods Industry across products such as Manhattan SAP, e-commerce implementations with Salesforce.
• Experience leading and managing workshops, senior stakeholder meetings and building relationships between external partners and internal stakeholders to deliver project objectives.
• Ability to manage 10 or more people as part of a cross‑functional team comprising business analysts, developers, testers and other support functions.
• Ability to deliver projects on time and manage risks, measure progress and report on outcomes.
• Proven experience leading projects across digital transformations and initiatives.
• Experience in data analysis and modelling to add fact‑based decision making to drive business decisions.
• Proven track record of problem‑solving skills.
• Strong understanding of Agile methodologies and ways of working.

• Agile PM/PO certification.
• Outside‑in approach to Thought Leadership.