Audio Visual Technician

AV Support Assistant / Audio Visual Specialist / Unified Communications Analyst

London based global law firm on initial 6 month contract.

Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm’s employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. This unique position within the team in our London office will specialise in our meeting and conferencing technologies.

• Deliver an excellent experience to users of the firm's AV and video conferencing technologies, including meeting room technologies (screens, audio, Polycom components) and software (Teams, Zoom, Webex, and others).
• Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room‑based and PC‑based meetings.
• Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms.

• Minimum 1 year of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycom, Crestron, Teams, Skype for Business, Zoom, Web Ex, etc.).
• Understanding of network fundamentals, sufficient to diagnose and assess infrastructure‑related issues.
• Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel.
• Knowledge of Remote Access systems and focus on supporting remotely.
• Understanding of ITIL (v2 or v3); understanding of ISMS/ISO
  27001 desirable.

Mid‑Senior level

Full‑time

Information Technology

Staffing and Recruiting, Law Practice, and Legal Services