Commerce Advisory Manager

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Job Title: Commerce Advisory Manager

Location: London

Career Level: Manager

About Accenture Song: Accenture Song accelerates growth and value for our clients and their business reinvention through sustained customer relevance. Our capabilities span ideation to execution: customer growth, marketing sales/commerce and service, and cover experience design; technology platforms; enabling people & teams. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.

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The Commerce Advisory Team – Sales/Commerce Practice: We are at a pivotal moment in the global commerce industry. As the lines between physical, digital, and intelligent AI channels continue to blur, organisations are reimagining how they engage customers, shape demand, and deliver value. Our clients are asking not only how to optimise their current commerce models, but what the future of commerce will look like — from platform ecosystems and connected commerce to AI-enabled selling and agentic commerce.

Our Work: Our Commerce Advisory Team partners with leading brands across Consumer Goods, Retail, and Communications, Media & Technology (CMT) to help them define their Digital Commerce Strategy, Operating Model, and Transformation Roadmap, unlocking new growth opportunities in an increasingly complex landscape.

The Opportunity: We are expanding our team with people who are passionate about the evolution of commerce – we are looking for individuals who think strategically, can challenge conventional approaches, and can translate emerging trends into actionable strategies for clients. You will join a global network of experts shaping the future of how brands grow, sell, and serve customers in the next era of commerce.

• Lead teams and client engagements focused on defining next-generation commerce strategies – spanning D2C, B2B, marketplaces, and new digital business models
• Shape the future vision and strategy for commerce, advising C-level stakeholders on how to drive growth and differentiation through digital channels, intelligent platforms, and customer-centric operating models
• Assess the current state of a client’s commerce capabilities and design the target state architecture, organisation, and roadmap to achieve their business goals
• Collaborate across disciplines – from technology and experience design to data and marketing – to deliver integrated strategies that connect brand, experience, and commerce
• Stay ahead of industry disruption and help clients capitalise on emerging trends such as agentic commerce, composable platforms, generative AI in retail, and omnichannel experience design
• Contribute to thought leadership, new business development, and the ongoing growth of the Song Commerce practice within the UK and globally

• Strategic mindset and consulting experience, ideally from a top-tier consulting, digital, or strategy firm, with a focus on commerce, digital transformation, or customer strategy
• Deep understanding of commerce operating models – including business architecture, capability frameworks, customer journeys, and omnichannel strategy
• Understanding of commerce technologies and ecosystems (e.g., Salesforce Commerce Cloud, SAP, Adobe, composable architectures) – not as a technologist, but as a strategist who understands how technology enables business transformation
• Experience leading cross-functional teams and senior client conversations, with the ability to distil complexity into clear strategic recommendations
• Passion for the future of commerce, including trends such as agentic AI, ecosystem orchestration, embedded and social commerce, and data-driven personalisation
• Proven ability to shape and deliver advisory engagements, build trusted relationships with clients, and drive measurable impact
• A collaborative mindset and the ability to work seamlessly across multi-disciplinary global teams

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