EMEA Reliability Director

EMEA Reliability Director

Location(s):
London, England, United Kingdom of Great Britain and Northern Ireland

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining ‘workplace’ because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand — the workplace contributes to business results, whether it’s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.

The Reliability Director for EA EMEA will lead, own, and scale the EA EMEA Reliability Programme as the standard for hard services delivery. The Role will develop the strategic operational delivery of the reliability program across all nine divisions within EA EMEA. This Role will establish reliability+ as the standard for hard services in facilities management, through building the technical library (processes, guides, training, publications), leading a fee earning consultancy and FTE delivery model (central reliability engineers/asset managers) delivering strategic asset management, driving innovation, technical excellence, and client value improving operational efficiency, improving asset reliability, reducing risk and cost while differentiating CBRE in client bids and retentions.

Enabling the delivery of Smart FM and AI‑enabled practices into day‑to‑day operations.

• Design and govern the EA EMEA Reliability+ Programme roadmap, aligning with CBRE’s Technical Excellence maintenance maturity model (Foundation → Intermediate → Smart Enabled). Track adoption and outcomes across accounts.
• Define the minimum viable standard for reliability in hard services (criticality, CBM/PdM, RCA/FMEA/FMECA, PM optimisation, data quality, analytics), integrating with CAFM/CMMS systems (IFM Hub).
• Establish programme governance with divisional technical leaders and account leadership; report through EA EMEA and CE forums. Design, implement, and evolve the EA EMEA‑wide reliability+ programme to become the benchmark for hard services delivery.
• Build and maintain a central reliability technical library (formal processes, playbooks, technical guides, job plans, maturity matrices, training pathways).
• Define and track success metrics aligned with CBRE’s operational and client outcomes.

• Build a scalable delivery model.
• Embed reliability FTEs/asset managers on key accounts.
• Define consultancy scopes and rate cards for smaller portfolios.
• Set recoverability/utilisation expectations and manage the pipeline of POs/SoWs.
• Partner with Sales/Solutions from RFI to BAFO to craft differentiated reliability/Smart FM propositions and pricing, and to support references, show sites, and workshops positioning reliability as a core differentiator.

• Lead and personally deliver high‑value reliability consultancy where appropriate (e.g., maturity assessments, RCA/FMEA/FMECA, PMO, CBM pilots), including periodic site visits for condition monitoring (notably vibration analysis) to seed and expand account programmes.
• Ensure safe, compliant delivery for vibration/CM activities in line with CBRE procedures and industry certification (e.g., ISO 18436/BINDT).

• Embed Smart FM (virtual maintenance, automated maintenance/alarm analytics, IoT) into reliability roadmaps; quantify benefits (energy, reactive reductions, PPM optimisation, dispatch reduction). Govern “readiness” and adoption plans.
• Partner with D&T to integrate data/analytics (FM Analytics/Vantage) and IFM Hub workflows, enabling…