Senior Manager, Technical Writing

is a global payments platform that powers billions of transactions every year, enabling businesses to grow and customers to pay seamlessly.

We are looking for a Technical Writing Manager to lead a small team of technical writers, shaping documentation strategy across our products and supporting teams.

Responsibilities

• Support and mentor a team of technical writers, delivering clear, consistent and high‑quality technical documentation.

• Shape the documentation strategy for your scope, ensuring alignment with product and domain strategy.

• Foster an environment where technical documentation advocates for user success across  Documentation, Merchant Support site, and API reference.

• Use AI and automation to improve documentation processes and drive quality.

• Collaborate with Design, Product, Engineering and other cross‑functional teams.

Qualifications

• Experience leading and developing a small team of technical writers, fostering a collaborative and positive team environment.
• A portfolio that demonstrates expertise in creating clear, human‑centered documentation in American English.
• Experience in setting up advanced reporting and analytics processes/tooling.
• Experience in embedding research (self or external) into the content process.
• Experience with procurement.
• Understanding of larger product and domain strategy, and ability to communicate that to the team.
• Ability to champion the discipline and represent the team with key stakeholders and cross‑functional peers.
• Experience using and documenting APIs and complex software.
• Familiarity with the processes required to manage a tech stack like ours (custom site, self‑hosted via AWS, React, Node.js, Next.js, Open API‑compliant spec, Redocly).
• Experience with different technologies in the discipline (Docs‑as‑code, Git Hub, Jira, and Zen Desk).
• Consistently puts users at the heart of the work and understands the value of technical documentation and support content in the user journey.
• Reviews work with care and attention to detail, providing constructive feedback that elevates the team’s output.
• Navigate uncertainty with grace and openness.
• Loves learning – you’re not the finished package, but you have ideas on how to get there.

Benefits & Culture

We create the conditions for high performers to thrive—real ownership, fewer blockers, fast‑paced work that makes a difference. Our hybrid model offers flexibility, with three days per week in the office.

We welcome candidates from all backgrounds and provide a supportive environment. Please let us know if you need any accommodations during the application process.

Join us to shape the future of fintech payments.