Platform Engineer

Build, operate, and continuously enhance the internal technology platform

London, United Kingdom [Hybrid]

Full-time

We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams. We recently announced our $52M Series B, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry.

We are seeking highly skilled and experienced Platform Product Engineers to join our Security, Infrastructure and Performance team. This is a crucial, dual-faceted role that combines high-level engineering strategy with hands‑on operational excellence. The successful candidates will be responsible for building, operating, and continuously enhancing the internal technology platform, fundamentally treating this platform as a product with all development teams as its primary customers.

The Platform Product Engineer role is centered around embodying and executing Dev Ops principles
, specifically focusing on:

• Automation: Systematically removing manual toil from the software development lifecycle (SDLC) through the creation of robust tooling, CI/CD pipelines, and infrastructure-as-code (IaC).
• Collaboration: Fostering a tight, cooperative partnership with product development teams, gathering requirements, and delivering solutions that accelerate their productivity and time-to-market.
• Continuous Improvement: Instilling a culture of iterative enhancement for the platform's reliability, cost‑efficiency, and developer experience.

This mandate is underpinned by a rigorous Site Reliability Engineering (SRE) mindset. candidates will be instrumental in defining and upholding Service Level Objectives (SLOs) and Service Level Indicators (SLIs), implementing effective monitoring and alerting strategies, and leading operational incident response processes.

The core responsibility is to implement, maintain, and continuously improve the foundational platform infrastructure that powers all engineering services. This necessitates a relentless focus on ensuring high reliability, exceptional scalability, and optimal performance across the entire stack.

Platform Infrastructure: Build and maintain platform infrastructure using declarative IaC tools (e.g., Terraform, Pulumi), ensuring all environments are reproducible, version‑controlled, and auditable. Proactively manage the capacity of the infrastructure to consistently meet or exceed Service Level Objectives for latency, error rates, and availability.

Incident Response and Post‑Mortems: Act as first‑line responders for critical system incidents. Triage, diagnose, and resolve complex production issues rapidly. Drive a culture of blameless post‑mortems, ensuring root causes are identified, and long‑term preventative measures are implemented as code (e.g., via runbooks, automation, or system design changes).

Tooling & Automation: Own the stack of supporting tools necessary for operational excellence and developer enablement, including:

• Continuous Integration and Continuous Delivery (CI/CD) Pipelines: Implement, maintain, and evolve the fully automated CI and CD pipelines. This includes establishing best practices for fast, reliable, and secure build, test, and deployment processes.
• Observability: Implement and manage robust systems for monitoring (metrics),
  logging (centralised log aggregation), and distributed tracing to provide deep insights into application and infrastructure health.

• Must have: Demonstrable, hands‑on experience applying core Dev Ops and Site Reliability Engineering (SRE) principles to manage, monitor, and scale production systems.
• Must have: A deep understanding of the SRE mindset, including SLO/SLA creation and monitoring, error budget management, toil reduction, and post‑incident review (blameless postmortems).
• Desirable: Proven ability to drive cultural and process change that fosters a collaborative approach between development and…