VodafoneThree - Office IT Engineer - FTC

Location: Paddington

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week – Monday to Friday

Duration: 12 Months FTC

This role is 5 days a week onsite in our Paddington Office

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what you background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our IT teams, which are at the core of our digital future, analysing and operating all our internal and customer‑facing systems, with the aim of delivering the best customer experience. None of it would be possible without our innovative teams, creating a connected future with technologies like Cloud, AI and big data.

Our Office IT team provides various levels of governance and service but primarily has the accountability for ensuring the tools provided to internal and external system users are fit for purpose, delivered within their Service Level Agreements and over the top demand delivery meets the customer requirement.

• Provide high quality and professional support service to the internal and external system users with any Office IT related questions/queries & support they may require.
• Provide second line support to the internal and external system users via ticket system.
• Support new joiners into the business with initial laptop set up.
• Manage the recovery of all returned devices and ensure accurate asset records are kept.
• Perform hardware recycling activities and also build / distribute devices.

• Have previous experience in Microsoft operating systems.
• Demonstrate knowledge in laptop/desktop hardware maintenance (preferably Lenovo or Dell). Apple experience is plus.
• Showcase great customer service skills and want to make a difference to our end users.
• Showcase previous experience of working in an IT support function.
• Communicate with a range of internal stakeholders via different means of communications such as face to face or email support.
• Have a good attention to detail.

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We care about our people’s success by offering great pay,…