IT Support Engineer

Project Management, IT, Change & Transformation

London

Reference: HH/RF-13668

A London Market insurance business is seeking an experienced IT Support Engineer to lead day-to-day IT operations on a 12-month fixed-term contract.

This role oversees the IT Service Desk, ensuring high-quality support, system reliability, and continuous improvement across the business.

• Manage and develop the IT Support team, ensuring SLA and service standards are consistently met.
• Act as the escalation point for complex technical issues and incidents.
• Oversee IT infrastructure, hardware, and cloud platforms including Microsoft 365 and Azure AD.
• Maintain IT security, networking, and compliance standards.
• Lead the Joiners-Movers-Leavers process and manage IT assets and licensing.
• Drive automation, process improvement, and operational efficiency initiatives.
• Support business projects, upgrades, and vendor management.

• Proven experience in IT management or senior IT support roles within a corporate environment.
• Strong technical expertise across Microsoft 365, Windows, networking, and security.
• Excellent communication, leadership, and problem-solving skills.
• ITIL knowledge and relevant certifications (e.g. Microsoft, CompTIA, ITIL) desirable.

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