Senior Pensions Researcher

Overview

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Would you like to help enrich the lives of learners around the world?

At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over
28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners.

RM Group operates through three businesses:
Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources).

This role sites within TTS (Educational Resources).

TTS has proudly supported the education sector for almost 40 years. Our in-house experts collaborate with teachers and educational experts to create unique and innovative resources that engage children and inspire a lifelong love of learning. Every TTS resource provides unlimited learning opportunities and is made to last, making the most of schools' and nurseries' limited budgets and ensuring years of classroom use.

TTS is one of the largest suppliers of educational resources to international markets with significant revenue across multiple channels. We develop and source a comprehensive range of items that support educational attainment and create inspiring learning environments worldwide. We have been supplying schools and distributors globally for more than 40 years and offer over 50,000 resources of which 6,000 are own developed IP.

We are looking for a results-oriented Digital Delivery Manager to oversee the successful planning, execution, and deployment of digital projects across our B2B and B2C e-commerce platforms (Salesforce Commerce Cloud) and corporate Word Press sites. This role is pivotal in bridging the gap between business needs and technical delivery, ensuring projects are delivered on time, within budget, and to the highest quality standards.

• Requirements Gathering
  :
  Collaborate extensively with business stakeholders (Marketing, Sales, Operations, UX/UI teams) to understand customer and business pain points. Gather requirements and define clear acceptance criteria for all new features and enhancements. Ensure backlog items are clearly articulated, detailed, and readily available for execution in Agile sprints.
• Project Leadership & Execution: Drive end-to-end delivery of complex digital projects using Agile and Waterfall methodologies. Create detailed project plans, manage backlogs, prioritize tasks, and mitigate risks proactively. Track project budgets and control costs. Agile ceremonies (sprint planning, daily stand-ups, reviews, retrospectives), Own and prioritize the product backlog (user stories, epics, features) for development teams
• Team Collaboration & Guidance: Work closely with external development managers, solution architects, product owners, and QA leads to remove impediments, resolve conflicts, and foster a collaborative and high-performing team environment.
• UX/UI
  
  Collaboration:
  
  Work closely with design and user experience teams to ensure the final product is intuitive, engaging, and delivers a best-in-class customer journey for both B2B and B2C users.
• Performance & Optimization: Utilize analytics, user feedback, and market research to monitor product performance, identify areas for improvement, and drive continuous optimization of key metrics (e.g., conversion rates, bounce rates, customer satisfaction).
• Platform Expertise: Maintain deep knowledge of the capabilities and functionalities of Salesforce Commerce Cloud (Business Manager, SFRA, etc.) and Word Press to maximize the platforms' potential.
• Stakeholder Management & Communication: Act as the primary point of contact for business stakeholders across Marketing, Sales, and IT. Facilitate clear communication channels, manage expectations, provide regular status reports, and ensure alignment between technical teams and business objectives.

• Experience:
  • Experience in digital project or delivery management, with a proven track record of delivering complex web/e-commerce platforms.
  • Strong hands-on experience with Salesforce Commerce Cloud (B2B and B2C) and Word Press development and administration.
  • Proven experience with e-commerce operations, including product management, pricing, promotions, and order management processes.
• Technical
  
  Skills:
  
  
  • Understanding of e-commerce architecture including order management, payments, PIM systems, and integrations (APIs), and web development technologies i.e. JavaScript, HTML, CSS, PHP (for Word Press), Apex, and Visualforce.
  • Familiarity with deployment…