Customer Success Engineer

Walk Me, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging Walk Me's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and Walk Me form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with Walk Me's intuitive digital adoption platform.

Walk Me pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through Walk Me's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

We are looking for a Customer Success Engineer (CSE) to work on strategic assignments that ensure customers are maximizing value from Walk Me solutions and improving overall customer sentiment. The CSE will combine advising, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth. Proactivity is demonstrated through analyzing reports, leveraging AI insights, and anticipating customer needs.

This role bridges the gap between product capabilities and business outcomes, serving as both a trusted advisor and a hands‑on resource for strategic initiatives.

• Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption.
• Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes.
• Develop and maintain deep expertise in Walk Me products, including platform capabilities, features, and best practices.
• Understand each customer's business case, objectives, and pain points to ensure solutions are tailored for maximum impact.
• Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes.
• Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows.
• Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption.
• Monitor customer health, usage, and workflows to proactively drive adoption and value realization.
• Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.
• Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity.

• 3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.).
• Proven experience with consulting, solution implementation, and customer enablement.
• Basic understanding of CSS, HTML, JavaScript, and APIs.
• Strong understanding of SaaS platforms, integrations, and data workflows.
• Ability to understand customer business cases and pain points and translate them into effective Walk Me solutions.
• Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value.
• Excellent communication and relationship-building skills with both business and product stakeholders.
• Strong project management and organizational skills.
• Passion for helping customers succeed and driving measurable business outcomes.

• At Walk Me, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings…