Customer Support Analyst

About the Role

As a Customer Support Specialist, you’ll provide post‑sales technical assistance to customers. This includes installation, troubleshooting, issue resolution, and maintenance of our products and services. You’ll work independently and contribute to improving support processes and customer experience.

• Investigate and resolve technical issues using data analysis and log file review
• Reproduce customer issues in test environments and elevate when needed
• Provide support via phone and digital channels
• Advocate for customer needs during product development
• Share knowledge and support colleagues across the team

• Working knowledge of IT systems (e.g. databases, Windows, Linux)
• Curiosity and a proactive approach to learning new technologies
• Experience in technical support is helpful but not required
• Clear communication skills and a collaborative mindset

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by contacting

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