Junior ServiceNow Administrator

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden Group is experiencing incredible growth, and we are currently seeking a highly motivated individual to join our IT Enterprise Platforms team as an IT Apprentice. Based at our Head Office, within the City of London, this permanent position offers a fantastic opportunity to work as a Junior System Administrator and support the development and maintenance for our Service Now platform.

Additionally, you will gain exposure to the non-technical side of the platform, working as a liaison with outsourced companies and work under the guidance of experienced professionals, developing valuable experience in IT Service Management and Business Process Automation.

The role will include support for the associated three-year degree course offered by Northeastern University, London which means that the working week would be Monday – Thursday and attending University each Friday during term time, and Monday – Friday outside of term time.

• Working with the Service Now Platform Manager and Service Now platform team to understand and support delivery of the strategic roadmap for the Service Now platform.
• Provide day-to-day support for the platform, initially starting with first and second line Incidents, Problems and Change, progressing to configuration updates for the platform.
• Work with the Platform Team to liaise with our partners to ensure efficient and effective support.
• Supporting platform upgrades, including testing, deployment, and post-implementation support.
• Monitoring system performance and health.
• Identifying areas for improvement and recommending solutions
• Assisting in developing and maintaining Service Now documentation, such as system and process documentation, knowledge base articles, and training material.
• Working collaboratively with other members of the IT Department to support and enhance the overall IT infrastructure.
• Working closely with the Projects teams to ensure that Service Now is fully integrated with other systems and applications where needed.
• Providing status reports to the team leaders and other stakeholders as needed.
• Attending relevant training and certification courses to maintain and improve ITSM and Service Now skills.

• Some experience with the Service Now platform in a technical capability.
• A curious mindset, always striving for automation and delivering best practice
• Strong analytical and problem‑solving skills.
• Excellent written and verbal communication skills.
• Ability to work both independently and in a team environment.
• Strong attention to detail and ability to multi-task effectively.

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pension and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:

• An international group with independence and people at its heart
• A home for talent with a unique…