Senior Solutions Architect

Senior Solutions Architect

Kensington Office, London
• Technology and Customer Experience
• Permanent Full-Time
• Hybrid

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose‑driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same;

we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

As a Senior Solutions Architect, you’ll combine strategic vision with hands‑on expertise to lead the design and evolution of our digital and enterprise architecture. This pivotal role will drive the modernisation of our e‑Commerce platform, CRM / marketing stack, and customer engagement technologies, while strengthening our cybersecurity posture and optimising total cost of ownership (TCO) across the IT estate. You’ll work cross‑functionally with business stakeholders, product teams, engineering, and vendors to define architectural direction, align solutions with business objectives, and guide execution through well‑structured roadmaps.

• Lead major transformation projects, including:
  • Replacement of legacy e‑Commerce platform with a modern, customer‑centric solution
  • Implementation of next‑generation CRM and marketing automation ecosystem
  • Development of a roadmap for unified customer data and personalisation capabilities
  • Strengthening identity, access management, and data protection layers
  • Migration from legacy systems to cloud‑native or SaaS alternatives
• Define and govern architectural roadmaps during large‑scale transformations.
• Ensure solutions balance innovation, complexity, and cost‑effectiveness.
• Act as a trusted advisor to stakeholders, influencing decisions at all levels.

• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community‑oriented spirit.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open‑minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

• As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our strategy across Climate, Circularity, and Community.
• Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included.
• Champion equity, empathy, and understanding in all interactions – internally and externally.

Essential

• Significant experience in solution or enterprise architecture roles.
• Proven track record in architecting customer‑facing digital solutions (e‑Commerce, CRM, CMS, Mar Tech) within retail, luxury, or similar B2C industries.
• Deep knowledge of modern technology stacks:
  Commerce, CDPs, cloud (AWS / Azure / GCP), APIs / microservices, and integration platforms.
• Strong understanding of cybersecurity principles and their integration into solution design.
• Ability to balance innovation, complexity, and cost‑effectiveness.
• Excellent communication and stakeholder engagement skills.

Preferred

• Experience in luxury, fashion, or high‑end retail environments.
• Familiarity with platforms such as Salesforce, Shopify, SAP Commerce, Manhattan.
• Exposure to transformation contexts with significant technology debt.
• Knowledge of IT cost optimisation techniques and vendor management.