Programmatic Solutions Consultant - Tech, Programmatic Solutions Consultants

Location: Greater London

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more.

Within Amazon Advertising, the Advertising Creative, Trust & Support team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent.

p>Our Amazon DSP team is looking for a Programmatic Solutions Consultant – Technical to join Amazon Advertising's growing team based in New York.

p>In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers’ most basic need.

While we obsess over incident response, in this role you will also develop tools to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon.

Key job responsibilities ul> li>Independently handle complex customer issues by reproducing cases, root cause analysis, and providing prioritization input li>Demonstrate deep technical expertise and advanced problem-solving for critical programmatic advertising issues li>Serve as an escalation point, owning resolution of the most complex, cross-organizational issues li>Communicate directly with internal teams to investigate, define workarounds, and resolve defects li>Provide advanced, proactive support across Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean Rooms li>Prioritize issues using case management tools based on customer impact li>Contribute to training and documentation for internal and external users li>Automate standard procedures through scripting and data APIs to analyze high-volume transaction data li>Proactively identify solutions, communicating trends, and suggesting customer experience improvements li>Develop and mentor peers to enhance technical skills in programmatic advertising and troubleshooting li>Drive continuous improvement and shape support strategy and technology approach li>Identify emerging issues and influence product prioritization through technical investigation /ul> Qualifications ul> li>3+ years of network and operating system support experience li>3+ years of virtualization, orchestration and cloud computing (eg.

Hypervisors, VMware, Xen) experience li>3+ years of database administration experience li>3+ years of software development with object oriented language experience li>3+ years of continuous integration and continuous delivery (CI/CD) experience li>3+ years of information security and compliance experience li>Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience li>3+ years of technical support experience /ul> p>Amazon is an equal opportunities employer.

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p>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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