Technical Operations Engineer; 3rd Line

Technical Operations Engineer (3rd Line)

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• Job Title: 3rd Line Technical Support Engineer
• Employment Type: Full‑time, 24/7/365 service including bank holidays
• Shift Pattern: DuPont 4‑week rolling rota:
  • 4 Nights, 3 Days Off
  • 3 Days, 1 Day Off
  • 3 Nights / 3 Days Off
  • 4 Days / 7 Days Off
• Location: Remote, with travel to client sites when required
• Salary Range: £40-£45K per annum, DOE
• Start Date: Q1 2026

Spherica is an Automation and Innovation IT Managed Service Provider that pushes the boundaries in technological capabilities. We deliver excellence in IT automation, problem solving, programming languages, and empower our customers to explore new ways of working.

As a 3rd Line Technical Support Engineer, you will be an integral part of a 24/7 operational team supporting all aspects of our Infrastructure, Network, and Security management. Your day‑to‑day tasks will include:

• Overseeing technical operations and ensuring reliability and security of client environments
• Maintaining strong relationships with high‑profile clients and stakeholders
• Adhering to best practices and processes to provide uninterrupted support and coverage
• Collaborating with 2nd and 1st line teams to resolve complex incidents and escalations
• Participating in on‑call rotations and incident investigations in a DuPont shift pattern

• Strong understanding of IT Infrastructure, Networking, and Security principles and best practices
• Proficient knowledge of routing, switching, and WAN/LAN technologies
• Experience with physical and virtual firewall solutions, particularly Fortinet SDWAN, firewall switch technologies, Cisco ISE, and Cisco Meraki Wi‑Fi
• Hands‑on experience with SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection controls
• Effective communication skills and ability to work collaboratively in a fast‑paced environment
• Previous 3rd line or Tier 3 technical support experience is preferred but not required

• 22 days holiday + additional birthday day off
• Additional holiday day for each service year after year 2, up to 30 days
• £20 Birthday Voucher
• Salary sacrifice pension contributions
• Recruitment referral incentive (£200‑£500 reward depending on level of role)
• Expensed eye tests and flu vaccinations for onsite workers
• Wellbeing services:
  Employee Assist Program, gym & active discounts, retail discount, cycle to work, purchase of leave
• Enhanced paternity and maternity pay (with 2 years’ service)

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