Senior Customer Success Manager

Join Nordcloud and be part of the European cloud revolution. We supercharge our customers to innovate in hyperscaler cloud, enabling seamless migration, advanced security, and data-driven success.

Location:

London, United Kingdom

• Being representative towards our customers and service delivery
• Collaborating with Sales and Pre‑Sales on contract extensions and upsell opportunities
• Focusing on customer satisfaction and loyalty while building long‑term relationships
• Controlling service financials, forecasts & profitability
• Managing contractual obligations
• Operational service governance (SLAs, KPIs, financials, deviations, risks)
• Adhering to planning, reporting, and escalation processes
• Proactively recognizing customer needs and using Nordcloud’s resources to drive continuous improvements, such as process updates, data quality, documentation maintenance, automation proposals, and lessons learned

• 4+ years of experience in Customer Success Management or Service Delivery Management
• Strong awareness of technology, including public cloud
• End‑to‑end ownership, self‑driven approach, and a "Get it done" attitude
• Managed services knowledge and ability to govern teams independently
• Customer‑centric mindset
• Legal and commercial competence to handle contracts and financials
• Good comprehension of P&L and factors influencing commercial success of a project/account
• High presentation skills (spoken and written) and facilitation of workshops
• Problem‑solving skills and data analysis ability
• Fluent communication skills in English

• Individual training budget and exam fees for certifications
• Flexible working hours and hybrid working model
• Company laptop and required equipment
• Local package such as up to 7% matched pension contributions, extensive private health care, Bupa dental plan, seasonal ticket loan, enhanced maternity and parental leave, gym expense or well‑being monthly allowance, and mobile phone allowance

All applicants must have the right to work in the UK and must be eligible for BPSS and SC Clearance.

We encourage you to apply, even if you don’t meet all of the requirements. We value your growth potential and enthusiasm!

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Nordcloud is a European leader in cloud implementation, application development, managed services, and training. It’s a recognised cloud‑native pioneer with a proven track record helping organisations leverage public cloud in a way that balances quick wins, immediate savings, and sustainable value.

Nordcloud is triple‑certified across Amazon Web Services, Microsoft Azure and Google Cloud Platform – with 10 European hubs, over 1,300 employees and has delivered over 1,000 successful cloud projects for companies ranging from midsize to large corporates.

Our clients benefit from multi‑cloud expertise that guides best practices, preempts pitfalls, provides essential technical support and steers teams through cultural change. From strategy planning to application management, we take our customers through the whole cloud journey to drive real business outcomes from cloud technology.

Nordcloud values diversity and is dedicated to providing equal opportunities for all candidates and employees.

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