Implementation Consultant

Job Description

Join the Legal Tech Revolution at Litera
Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients.

If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.

Overview

As a Implementation Consultant (CRM Focus) at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will support customers with front office module implementations including Case & Matter Management (CMM) but may be called upon to work on Client Engagement (CRM) solutions as part of a mixed team – advising, consulting and supporting the configuration of business process workflows and automation tools, dashboard designs, reporting, security, forms creation, etc.

Primarily, you’ll be working to assist customers to implement as part of a new project, but you may also re-engage with existing customers to maximize usage & value or support other consultants in pre-sales activity.

Key Responsibilities

• Software Implementation, Configuration, Test, support Go Live
• Implement, configure, train and test Peppermint software within Implementation guidelines as part of a new project
• Provide post Go Live support to customers
• Workshops and Consultancy (within area of specialism)
• Deliver and participate in pre-defined workshops with clients, helping them to make decisions and decide how the system should be configured
• Documentation & Communication
• Write and develop new courses/training material
• Create documentation to capture customer specific configurations
• Deliver services in accordance with agreed customer SOW to include any revision of such plans, and the necessary communication of that revision
• Document issues and actions arising and ensure these are passed to the appropriate person for progression
• Provide management and senior consultants with regular, timely updates
• Relationship building
• Continually develop and strengthen client, internal and external relations to help create long partnerships through proactive and personable interactions
• Supplementary responsibilities
• Pre-Sales
• Help prepare or participate in presentations and demonstrations with our sales team
• Business Analysis
• Support our sales team and professional services colleagues in prospect and customer business analysis - 'explore and define' workshops prior to deployment
• Product Management
• Contribute to Product Management where required including product specification and testing (relevant to expertise)
• QMS
• Support our Quality Management System development and process improvements

Qualifications

• Experience and knowledge of ‘Matter Management’ software, document production and template/precedent management, document management, case and matter management, general business process automation tools, and Microsoft Office applications
• Ability to gather and interpret client business needs and communicate requirements
• Ability to write technical documentation and follow standard methodology
• Proven technical ability to implement functionality into software e.g. building workflows, dashboards, reports, templates
• Strong analytical capabilities, including the ability to identify, troubleshoot and resolve configuration and functional business issues
• Strong people skills in building trust and relationships and creating a collaborative style with clients
• Previous experience delivering software training (in house or client side)
• Understands and has demonstrated previous success in a consultancy role
• Client facing experience or experience working with Legal Stakeholders
• Commercial business expertise
• Experience in using and configuring in the Power Platform including Peppermint
• Previous experience of implementing…