Fusion Cloud Enterprise Resource Planning; ERP Implementation Support Engineer

Job Description

Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer‑centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role!

• As a Fusion Cloud ERP Implementation Support Engineer for UK Government Clients, your focus is to deliver post‑sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post‑sales technical and functional customer issues directly with customers.
• A main point of contact for customers, you are responsible for facilitating customer relationships with Support, Product Management, XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
• As a Fusion Cloud ERP Implementation Support Engineer you will offer strategic support to assure the highest level of customer satisfaction. A focus is to build/use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
  
  Services may be frequently provided by on‑site customer visit.

• 3+ years experience with Oracle Fusion Cloud ERP or 5+ years experience with Oracle Fusion Cloud and Oracle EBS ERP
• Eligibility for UK Government Security Clearance, British Nationality required.
• Minimum 5 years UK residency to meet UK Security Vetting (SC) requirements.
• Full understanding of UK ERP legislation
• Applying and testing of Oracle Updates
• Strong experience in proving support, configuration and extension services activities.
• Excellent spoken and written English language communication skills.
• Ability to work with multiple teams to address client needs.
• Demonstrate self‑initiative and ability to work independently and unsupervised.
• Have hands‑on experience in supporting/integrating and extending Oracle Fusion Cloud ERP
• Expertise in configuring and optimizing applications, and understanding of performance tuning techniques

• Fusion SaaS (e.g., OIC, EPM, SCM, PPM, HCM, Payroll)

In this role, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.

Further, this team member may be sought by customers and Oracle employees to provide expert technical advice.

Career Level - IC4

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. We’re committed to including people with disabilities at all stages of the employment process.

If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accomm or by calling  in the United States.