Head of Existing Customer Analytics - Financial Services

Head of Existing Customer Analytics - Financial Services

Guaranteed Tenants Ltd is looking for a Head of Existing Customer Analytics to lead a high-impact team delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with its customer base.

Hybrid working – 2‑3 days per week in SW London offices preferred.

Salary
:
Negotiable, dependent on experience – £100‑110K plus benefits.

Reference: J13014.

• Lead the analytics strategy across the end‑to‑end service journey, from digital claims and repair booking to engineer visits and post‑service feedback, across the UK and EU.
• Drive customer value optimisation and risk management, informing fraud detection and prevention strategies and strategies to deepen customer relationships, reduce churn and maximise lifetime value using advanced analytics and technology.
• Shape the customer experience and operational strategy, helping deliver faster, smarter, and more cost‑efficient service across all channels.
• Blend advanced analytics with commercial acumen to support key business decisions and long‑term value growth.

• Strong background in customer analytics, service operations, and lifetime value modelling.
• Proven expertise in segmentation, predictive modelling, regression and clustering to solve commercial problems.
• Knowledge of insurance or similar financial services or regulated sectors highly desirable.
• Deep understanding of customer churn dynamics, complaint drivers and fraud behaviours.
• Strong SQL skills or equivalent; excellent data visualisation and storytelling skills (e.g., Power BI).
• Strong commercial acumen with a pragmatic, delivery‑focused mindset.

If you are keen to hear more and feel the following statement resonates – foster a collaborative, inquisitive and delivery‑focused culture that blends technical rigour with commercial awareness – please apply without delay.

Director

Full‑time

Finance