L2 Ops Centre Network Engineer

Job Description

L2 Ops Centre Network Engineer, Assoc Manager / Specialist

Salary: Competitive salary and package (Depending on level of experience)

Locations: London (must be willing to travel to client sites throughout the UK on an ad hoc basis)

Accenture is partnering with scaled UK AI compute pioneers to lead the charge on next-generation infrastructure for sovereign AI. To support this endeavour, we’re building a high-performance compute operations team in London. Our work will be sensitive, secure, 24x7 and on the most up-to-date high density compute stacks available. Shift teams will be set up and operate 24x7 and successful candidates working on shift will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota.

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

• Manage network and firewall security.
• Troubleshoot network connectivity incidents (including routing, switching and security).
• Build, configure and maintain network infrastructures as per best practices.
• Identify service improvements to reduce risk and improve stability.
• Produce high quality implementation scripts, test plans and change controls for all network changes.
• Respond to real-time alerts and dashboards for networking resources to detect service-impacting events.
• Perform initial triage and isolation for incidents following established runbooks and procedures.
• Document incidents, actions, and outcomes accurately in the incident management system.
• Support service delivery and SLA compliance.
• Ensure thorough shift handovers documenting operational status and ongoing incidents.
• Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage, and network issues.
• Develop and refine troubleshooting guides, runbooks, and knowledge base articles.
• Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems.
• Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements.
• Mentor L1.5 Engineers to support skill development and knowledge sharing.
• Participate in shift rotations and on-call schedules as required.
• Eligibility for UK Government security clearance.

• Working knowledge of network security including firewall configuration and security policy management.
• Working knowledge of networking protocols and an understanding of EIGRP, BGP, OSPF, and IP multicast.
• Management of LAN/WAN environments including device protocols and communication standards, such as Juniper, Arista or Fortinet.
• Administration of Firewall systems such as Forti Gate, Palo Alto Juniper, and Checkpoint.
• VPN and Remote Access solutions.
• Associate level Network certification (CCNA, JNCIA or equivalent).
• Working knowledge of implementing and supporting large corporate or datacenter networks preferably in a multi-client, service provider environment.
• Experience in incident management, advanced troubleshooting, and operational best practices. Advanced network troubleshooting 2+ years of routing protocols (OSPF, BGP).
• Scripting for automation (Python, Bash).
• Familiarity with ITSM, Agile methodologies and tools (e.g., Service Now, Jira).

• Bachelors Degree in Electrical Engineering (Relevant experience will be considered).

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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