Manager of Customer Success

Manager of Customer Success

London, UK | Customer Success Share position

Residency in the Greater London Area is required.

At JFrog, we’re reinventing Dev Ops to help the world’s greatest companies innovate and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission.

Thousands of customers, including most of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production a concept we call “liquid software.” Wouldn’t it be amazing if you could join us in our journey?

We are looking for a Manager of Customer Success UK, Ireland & France to lead the local teams that work closely with our customers and community, walking them along their journey of building and scaling their Dev Ops practices, and drive them to stronger adoption of JFrog solutions. The ideal candidate will bring a history of demonstrated leadership of postsales, working with Technical Success Managers, Solutions Architects, or technology consultants, with an emphasis on coaching, messaging development, and support of strategic solution sales.

• Leadership & Team Development:
  Direct management of three Customer Success teams across the region. You will mentor CS Managers and individual contributors, fostering a culture of technical excellence and proactive advocacy.
• Strategic Regional Oversight:
  Define and execute the CS strategy for the UK, Ireland, and France, accounting for local market nuances and language requirements (particularly for the French market).
• Technical Advocacy:
  Act as a "Player-Coach." You will occasionally join deep-dive technical sessions to help customers architect solutions involving Artifactory, Xray, and the wider JFrog Platform.
• Operational Excellence:
  Drive key performance indicators, including Gross Retention, Net Retention, and Customer Health Scores.
• Cross-Functional Collaboration:
  
  Partner closely with Sales, Professional Services, and Product Engineering to ensure a seamless feedback loop between the customer and our roadmap.

Phenomenal leadership capabilities, including experience in managing a technical group of engineers and architects.

5+ years of experience in customer-facing technical management roles.

Experience with technical pre / post-sales of hybrid solutions (On-prem & SaaS) is an advantage.

Solid foundation of Dev Ops, Dev Sec Ops , CI / CD, and Cloud infrastructure and Application Security is an advantage.

Experience with Data Center architectures, including networking, storage, computing, management and monitoring, backups, high availability, and disaster recovery.