Forward Deployed Analyst

Legal teams are drowning in repetitive work. The rest of the business is stuck waiting. Flank is changing that.

We are operating at the cutting edge of AI development, building the future of autonomous agents for the enterprise. We have raised a $10M Series A led by Insight Partners (US), with continued support from Gradient Ventures (Google’s AI fund), HV Capital, and Speed invest (EU).

This isn't a "nice-to-have" tool for small startups. We are already deploying Flank agents to multinational enterprises with 100,000+ employees, completely automating workflows that were previously impossible to solve. Our agents work 24/7, operating under supervision and within guardrails customers define, and routing only exceptions to legal for review. Every request and action is transparent & auditable, ensuring customers have full visibility over their automated workforce.

Department: Forward Deployed Team

Reports to: Forward Deployed Lead (Taariq Ismail)

Location: London Area (preferably ~1.5 hr commute to London).

Working Model: Hybrid (regularly 1 day/week in-office + ad-hoc collaboration sprints/weeks).

Employment Type: Full-Time

As a Forward Deployed Analyst
, you will operate at the intersection of legal operations, data analysis, and solution engineering.

You will act as the right hand of the Forward Deployed Lead, taking ownership of the critical operational work required to scale our deployments. Initially, this means handling the heavy lifting: data cleaning/analysis, deck creation, project management and troubleshooting.

You need to be commercial enough to understand ROI, technical enough to speak to Engineering, and empathetic enough to guide lawyers through change management.

You are a builder who is happy to get their hands dirty with data and operations today. As you master the platform and the process, this role is a path to ownership: you will graduate to leading end-to-end onboardings for enterprise customers and ALSP partners.

1. Operational Support & Analysis

• Data Analysis: You will own the data reporting for our customers. This means pulling raw usage logs, cleaning the data, and analysing performance to prove ROI (e.g., "Turnaround Time" or "Accuracy").
• Asset Creation: You will build the high-quality slide decks and reporting assets used in weekly meetings or Quarterly Business Reviews (QBRs) and partner updates.
• Project Management: You will maintain our internal trackers and deployment documentation, ensuring every customer status is accurate and up to date.

2. Implementation & Configuration

• Hands-on Deployment: You will configure agents in the platform, ingesting playbooks and templates, and refining guidance to ensure high-quality outputs.
• Troubleshooting: You will act as the first line of defense for configuration issues, investigating why an agent "failed" a task and figure out the fix before escalating to Engineering.

3. Partner Operations:

• Supporting ALSPs: You will set up the infrastructure and documentation required for ALSPs/MSPs to deploy Flank agents. You will triage technical queries and ensure partners have everything they need to minimise friction in their delivery.

4. Automation & Systematisation

• Automate the Boring Stuff: You have an allergy to doing the same manual task twice. You will use LLMs, scripts, or no-code tools (e.g. Zapier) to turn manual processes into reusable templates and automated workflows.
• Build Tools: You will build simple internal tools that help the FD team move faster, moving us away from "one-off spreadsheets" to scalable systems.

5. Shadowing & Growth (The Future)

This role is a pathway to the Forward Deployed Strategist profile. As you master the operational basics, you will begin to own:

• Technical Discovery & Process Mining: You will move from documenting requirements to leading workflow mapping sessions, working with enterprise legal teams to unpick their manual processes and translate them into logical agent architectures. You will eventually drive system integration discussions, defining how Flank connects with tools like Slack, Jira, and CLMs.
• Change Management & Adoption: You will learn how to help lawyers trust the machine. Over time,…