Product Support Specialist

Location

Remote UK

Full time

Remote

Product and Engineering

• £30K – £35K

At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast. It’s not easy. Nothing worth doing ever is.

Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.

From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam.

We’ve already seen incredible growth from our Magic Notes product, helping case workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, over 20,000 frontline workers across the UK are now using Magic Notes regularly to deliver faster, more human-centred support.

Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym.

We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by Linked In as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including The FT, BBC, Tech Crunch, Forbes and The Guardian.

We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of , Calm, Shazam and Dropbox.

• Providing magical customer support: supporting users with quick, friendly support for customer queries across email, phone, video and live chat
• Building and maintaining clear support documentation: ensuring users can access information quickly and easily through simple support documentation, tutorials and FAQs
• Solving problems: using the in-depth product knowledge you’ve built to solve issues and effectively triage to product, engineering and customer success
• Collaborating to improve Magic Notes: working with product and customer success to continually improve the experience for our customers by sharing feedback and insights
• Delivering engaging training sessions: helping new users to get started, and existing ones to get more out of the product with new features
• Going on the road: you’ll be expected to travel across the UK to deliver fun and engaging sessions, often travelling several times per week

• An exceptionally clear communicator: strong written and verbal communication skills, including crafting concise, clear emails and support documentation
• Patient, empathetic and engaging: understanding that adopting new technology can be challenging and able to break down complex ideas into simple concepts with energy and a can-do attitude
• A natural problem solver: thrives on tackling challenges and ensuring users have the best experience
• Organised and a strong multitasker: able to balance multiple queries and shift between contexts; comfortable using AI tools to increase efficiency
• Adaptable and resilient: thrives in fast-moving environments and stays calm under pressure
• Interested in new technology: enjoys learning about new tech and keeping up to date with feature releases

• Generous EMI-qualifying share options
• Access to therapy, coaching, classes and content powered by Oliva
• 1:1 workplace coaching with More Happi
• Your own financial well-being coach through Bippit
• Generous Holiday - 25 days with 3 additional days over the Christmas period plus bank holidays
• Work remotely up to 6 weeks a year
• Eligible for a 6-week sabbatical after 3 years of service
• Nursery scheme through Gogeta
• Healthcare cover through Benenden Health
• Enhanced parental leave:
  Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks
• £200 Well Beam budget for activities enhancing wellbeing and professional development
• Annual Shoreditch Exchange gym membership (London office only)
• Pension scheme with 3% employer contribution and 5% employee contribution
• Free subscription to the Calm meditation app
• Discounted bike and Cycle scheme and Techscheme products

Start your journey to a more impactful career today. We re excited to hear from you.

Compensation Range: £30K - £35K