Head of Technology Service & Solutions

Are you ready to rethink your routine? We’re looking for a new Head of Technology Service & Solutions to join our ambitious and innovative Tech team. Reporting into our Technology & Transformation Director, you will be responsible for ensuring that the technology that we have in the business is best-in‑class as well as operational, scalable and secure. Your team will be the driving force behind our architectural strategies that not only support our projects and ambitions but keep the business secure and cost effective.

You will raise awareness of technology innovation, particularly AI, and help to exploit this within the business. You will also provide critical oversight of our engineering strategies and the quality of services delivered by our technology partners.

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

Your daily to-dos might look like this:

You will be accountable for the selection, technical delivery and stability of Trinny London technology estate. Your responsibilities will include three areas of equal importance, across which you will prioritise on an as‑needs basis:

• Provide leadership and governance across technology suppliers and their delivery, ensuring adherence to technology standards and engineering SLAs
• Support the definition and delivery of technology strategy in partnership with the Technology & Transformation Director
• Act as Chief Engineer:
  Work in collaboration with our outsource partner on a day to day basis to find the best technology solutions to meet business needs and resolve problems
• Lead on solution selection with the support of dedicated architecture resource when needed
• Ensure a cost effective, secure and flexible architecture is built and maintained
• Procurement support for technical aspects of vendor selection, ensuring alignment with technical strategy, security requirements, internal systems and processes

• Develop AI strategy and roadmap for the business
• Identify, evaluate and support adoption of AI process optimisations to deliver value across all business departments
• Provide hands‑on support to users to enable them to make the most of AI tools
• Create an AI‑first culture and community that supports and empowers teams to continuously improve their processes and business outcomes through the use of AI
• Drive staff adoption and competency in AI through training, best practices and tooling
• Identify and maximise use of AI capabilities within existing technology partners to achieve cost savings and improved performance.
• Work with our Engineering and App Support teams to harness AI to make our development better and quicker.

• Own service delivery standards across technology function, managing the Service Delivery Manager
• Drive continuous improvements in technology operations and end‑user experience
• Drive down the TCO of our technology estate
• Ensure robust security posture, processes and staff training
• Leadership of EUC and App Support
• Ensure supplier performance across third‑party application support and monitoring
• Drive towards better monitoring and proactive avoidance of issues

• A strong Engineering background with…