Data Analyst

Senior Data Analyst role at Relay Technologies

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep‑tech investors Plural, Relay is scaling faster than 99.98% of venture‑backed startups. We’re assembling the most talent‑dense team the logistics industry has ever seen.

Relay’s Mission is to free commerce from friction
. Today, high delivery costs act as a hidden tax on e‑commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people
, making the online shopping experience seamless and accessible to everyone.

• ~90 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation

Andy Turner – Director of Data

Andy Turner has built and led data teams across global enterprises and high‑growth scale‑ups on five continents. He has delivered cloud‑native platforms, launched AI products end to end, and holds patents for novel machine learning applications in the UK Capital Markets. Trained in statistics at Oxford, he pairs strong technical fundamentals with clear judgement, a commercial focus, and a bias to deliver.

• Cloud‑native on GCP with extensive use of Big Query and Cloud Run
• Extensive use of ML modelling and LLM inference – daily routine
• Python, Rust and Type Script – we keep things simple but use the right tool for the job
• Cross‑platform Flutter apps with a deep focus on user experience
• Emerging tech integrations, including robotics and IoT‑powered operations

As a highly operational business, we rely on data to guide everything we do. We are a small but impactful data team that works on everything from operations research to optimise thousands of parcel deliveries daily, to detailed business metrics that drive our expansion and investment decisions, and everything in between.

We are looking for a Data Analyst to work on Last Mile Marketplace
. This role is an opportunity to apply your analytical skills directly to the design and performance of critical logistics infrastructure as we scale.

You’ll work closely with squads across routing, sortation, first mile, middle mile, last mile, marketplace, and our commercial functions, and collaborate with operations, product and engineering to identify problems, shape hypotheses and deliver insight.

You’ll be an embedded contributor within key cross‑functional squads, with strong exposure to real‑world operations and the opportunity to drive meaningful change through data.

• Matching & Route Discoverability:
  Understand and optimise how couriers discover and book routes. Analyse booking data to identify what characteristics drive selection; use simulations and experiments to refine how, when and to whom routes are shown, improving match quality and overall booking efficiency across the network.
• Product Analytics:
  Analyse how couriers interact with our Last Mile app across booking funnels and core features. Run experiments to evaluate the impact of visibility, functionality and interface changes on courier conversion, route uptake and operational performance. Use this to shape product decisions and drive continuous improvement in courier experience.

• Define key performance indicators and build dashboards that make operational performance transparent and actionable
• Support analysis of operational performance and help identify levers for improvement
• Translate business problems into analytical questions – and analytical results into clear, actionable recommendations
• Collaborate with data scientists, engineers and operators to build data tools and surface performance insights
• Contribute to scoped data projects from definition to delivery, with support from an experienced team of data professionals
• 3+…