Desktop Support Technician

The
Desktop Support Technician
will provide support and maintenance within CWT's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (including but not limited to PC, laptop, thin clients, printers and scanners) to ensure optimal workstation performance. This role will also troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required in the areas of user/systems requirements and analysis, computer systems support, application and network troubleshooting, configuration and maintenance.

• Hardware and software support in a Windows/Citrix environment
• Active Directory administration experience; users, groups, computers
• Responsible for end user computer hardware troubleshooting, monitoring and maintenance
• Windows file system security rights management: granting, revoking, and maintaining privileges
• Diagnose, troubleshoot, install and configure End User Computing devices, peripheral equipment, network hardware, and software both remotely and onsite
• Support for virtual teams at various locations utilizing remote monitoring and management software to resolve customer requests
• Citrix client user support, including VDI/Thin Client
• Monitor Service Now and consistently update tickets daily with work performed and troubleshooting information
• Consistently follow and maintain Asset Management policies and procedures
• Establishes a high level of personal credibility, and builds strong professional working relationships with customers
• Coordinates activities, as needed, with other support or implementation team members
• Provides updates, status, and completion information to supervisor, problem request tracking system, and/or users, via voice mail, e-mail, chat, or in-person communications

• You have a Bachelor's degree, with a technology or business emphasis or equivalent education/experience
• You have a first experience in the related field
• Previous experience with computer imaging and deployment, Windows and Mac OS, Office 365, TCP/IP networking as well as Citrix/Thin Client/VDI technologies and services
• Familiar with industry standard Disaster Recovery/Business Continuity practices, applications and methodologies
• You have knowledge of Active Directory and Windows Group Policy as well as related Microsoft technologies in order to analyze, interpret, and apply information
• Excellent customer service and communication skills are required

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As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

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