Founding Customer Success Engineer

Why we're hiring

Tracebit is helping some of the world's best security teams - Snyk, Docker, Riot Games and many more to 'assume breach' cebit detects intrusions in cloud environment using canaries - decoy tripwires deployed to deceive and detect attackers.

We're at a massive inflection point and this is a hugely exciting time to join the company:

• We are backed by some of the best investors in the space (Accel, Tapestry and more).

• We are growing very quickly (we doubled ARR last quarter), having recently closed some incredible customers that we can't disclose publicly!

• We are one of the most exciting startups to be part of in cybersecurity, have seen some great feedback from the market and are ready for explosive growth.

• Regularly featured on top startup lists from industry veterans... Creandum's Euro Seed top 50 list, Sifted's 2025 London Startups To Watch, Notions Cloud Top 100, Albion
  
  VC's NHI Breakdown, MMCs Proactive Security Analysis, Accel's Euroscape Top Startups 2024, etc.

• Our CTO's research has recently helped fix a P1 security flaw in Google's Gemini CLI.

• We have grown the company from 2 to 18 people in 18 months, with plans to triple this year.

We've built a product that security teams love. Now we need someone to ensure our customers achieve maximum value post-sale. You'll be our first Customer Success Engineer, building the technical foundation for how we deliver customer outcomes at scale.

You're a technical CSE excited to learn new tech. You've been a Customer Success Engineer at 2+ companies in cybersecurity or cloud-enabled dev tooling. You probably started as a software or systems engineer and excel at customer-facing technical work.

You can build processes from scratch. You'll define our technical onboarding process, create runbooks, build health scoring frameworks, and establish how we scale customer success as we grow from dozens to hundreds of customers.

You're deeply technical and post-sales focused. You excel at technical onboarding, implementation, and driving adoption. You can troubleshoot complex deployments, help build integrations and help customers optimize their use of the platform.

You have deep cloud security expertise. You understand cloud infrastructure, Dev Ops workflows, and security operations. You can have credible technical conversations with security engineers and architects about their detection and response strategies.

You thrive in ambiguity and move fast. You're excited by the challenge of building something new. You're comfortable making decisions with incomplete information and iterating quickly based on customer feedback.

You'll report directly to Sam, our CTO and Co-Founder. You'll work closely with engineering, sales, and directly with our customers to ensure successful deployments and drive adoption of our platform.

Your core focus:

• Own technical customer success. Guide customers from initial deployment through to becoming power users. Build deep technical relationships with security teams at Docker, Riot Games, Snyk, and other key accounts.

• Build the CS engineering playbook. Create technical onboarding guides, deployment runbooks, and best practices documentation. Define what good looks like for canary deployment and usage patterns.

• Drive product adoption through technical enablement. Run technical workshops, create integration guides, and help customers maximize the value of our platform. Identify and remove technical barriers to adoption.

• Be the technical voice of the customer. Work directly with our engineering team to influence the product roadmap. Translate customer needs into feature requirements and help prioritize what we build.

• Support pre-sales when needed. While primarily post-sales, you'll help with technical demos and PoCs for strategic deals. As we grow, this will transition fully to dedicated pre-sales engineers.

• Scale yourself through automation and tooling. Build deployment automation, create self-service resources, and implement systems that allow us to support 10x more customers without 10x more people.

This is a unique opportunity to be the founding Customer Success Engineer at a rapidly scaling…