IT Support Analyst

Support Analyst - Leading Financial Services Client

A leading financial services organisation is seeking a Support Analyst to join its modern infrastructure function. You'll provide high-quality support across a Microsoft-focused environment, ensuring users receive an exceptional experience while contributing to wider operational and project activity. This role is ideal for someone coming from a
professional services or financial services
background who is comfortable working in a polished, fast-paced environment.

• Provide responsive technical support across Microsoft services, devices, and core business applications
• Manage incidents and requests through the full ticket lifecycle with a strong emphasis on quality and service
• Support user onboarding, offboarding, and secure device provisioning
• Assist with hardware setup, office technology needs, and light infrastructure tasks
• Contribute to improvement work, small projects, and ongoing operational enhancements

• Microsoft 365 (Teams, Exchange Online, SharePoint, One Drive)
• Windows 10/11, Active Directory, Azure AD / Entra
• Intune / Endpoint Manager for device and policy management
• Power Shell for task automation
• Networking fundamentals (VPN, DHCP, DNS)

• Experience in a support role within
  financial services or professional services
• Strong troubleshooting capability and a user-focused approach
• Excellent communication skills with the ability to support users at all levels
• Solid understanding of Microsoft-based environments and modern endpoint management
• Proactive, organised, and comfortable handling multiple priorities

• Competitive salary and benefits
• Hybrid working with London office presence
• Opportunities to grow into broader infrastructure, cloud, or security areas
• Supportive team culture and exposure to enterprise-grade technology
• Clear progression pathways within a large and respected financial services environment