Field Application Scientist , Serving EMEA

Position

Field Application Scientist (UK‑Based, Serving EMEA)

Must reside in the UK or surrounding areas

San Ramon, California

Not provided; local candidates strongly encouraged

Continuous Recruitment. We are accepting and reviewing all qualified applicants who meet the minimum requirements listed in this announcement for consideration on an ongoing basis.

Your application will not be considered if you fail to meet the minimum qualifications listed below or do not submit a detailed cover letter and resume as required for the application screening process.

The final offer will reflect the candidate’s experience, technical capabilities, and the breadth of regional responsibilities associated with the role.

You are a scientifically trained professional with strong hands‑on experience supporting advanced research technologies. You excel at installing, optimizing, and troubleshooting complex scientific instruments in customer environments. You’re skilled at translating scientific needs into practical technical solutions and ensuring that systems integrate smoothly into real‑world workflows. You communicate clearly, solve problems proactively, and build strong relationships with users, making you a trusted partner in helping customers get the most out of their tools.

This position is a dual‑function role, combining both Scientific Application Support and Technical Service & Engineering. The Field Application Scientist is expected to operate confidently in both areas, supporting customers scientifically while also providing hands‑on technical service in the field.

The Field Application Scientist (FAS) plays a critical role in ensuring customers across the UK can successfully adopt, operate, and maximize the value of advanced scientific technologies. This position combines scientific application expertise with hands‑on technical service, supporting customers from installation through full workflow integration.

As a key technical partner, the FAS provides on‑site and remote support, delivers training, resolves complex issues, and collaborates closely with R&D, engineering, and commercial teams to ensure customer success.

You will help bridge the gap between scientific research needs and the practical realities of instrument performance, ensuring that systems are not only functional but fully optimized within each customer’s unique environment.

• Bachelor’s degree in a relevant scientific discipline (biology, chemistry, biochemistry, engineering, physics, or related field) or equivalent industry experience.
• At least 5 years of hands‑on experience working with scientific instruments, laboratory equipment, or analytical technologies.
• 5+ years in a customer‑facing technical role such as field service, technical support, or scientific applications.
• Based in the UK or surrounding areas, with the ability to travel 50–60% across the UK and broader EMEA region.
• Demonstrated ability to install, configure, maintain, and troubleshoot scientific instruments or technical systems.
• Strong understanding of scientific workflows and the ability to translate complex concepts into practical applications.
• Excellent verbal communication skills for training, demonstrations, and customer interactions.
• Proven ability to work independently in customer environments with minimal supervision.

• Master’s degree or PhD in a scientific or engineering discipline.
• Prior experience as a Field Application Scientist, Field Service Engineer, or hybrid role supporting complex instrumentation.
• Background in viscometry, rheometry, fluid dynamics, or related scientific instrumentation, with the ability to support technical discussions and customer applications.
• Experience supporting customers across multiple EMEA countries.
• Familiarity with regulatory, safety, or quality standards relevant to laboratory or industrial environments.
• Experience with CRM or service management platforms (e.g., Hub Spot, Salesforce, Service Max).
• Demonstrated success delivering customer training, workshops, or scientific…