Lead PMO Analyst

We are seeking a dynamic leader to own the strategic direction, quality, and delivery of our PMO services.

The PMO Lead will help define, establish, and mature the PMO Office function at Made Tech. You will be responsible for setting the strategic direction, governance standards, and delivery assurance model for our entire portfolio of client engagements. You will be responsible for the overall quality of PMO services delivered both internally and to our clients, define and develop our PMO service propositions and evolve our PMO service catalogue.

This role requires a blend of leadership, governance knowledge, and stakeholder management. You will directly manage the PMO Analyst team, while ensuring delivery consistency and efficiency across the business. As the PMO Lead, you will help grow the PMO team, also providing direction and coaching. You will also be responsible for capacity planning.

Delivery operations leadership

• Overall responsibility for the successful delivery of Delivery Operations Support services to internal and external customers.
• Own the strategic reporting cycle, producing high level portfolio analysis, financial forecasts, and resource capacity plans for executive and board-level consumption.
• Mentor and coach the PMO Analyst team, delegating operational tasks and ensuring their contributions are aligned with the overall PMO strategy.
• Define and implement standardised processes for contract/SOW compliance, financial performance monitoring, and delivery status reporting across all account teams.
• Oversee the accuracy and completeness of essential operational data managed by the team, including TOIL tracking, expense management, and client asset registers.
• Drive the automation, improvement, and streamlining of PMO tools and processes to maximise data integrity and reporting efficiency.

Delivery assurance governance

• Overall responsibility for the successful delivery of Delivery Assurance Support services to internal and external customers.
• Define, embed, and enforce the organisation-wide governance framework and methodology for Agile project, program, and portfolio management.
• Act as the escalation point and decision-maker for complex, cross-engagement risks, dependencies, and critical issues.
• Lead the Delivery Assurance function, scheduling and facilitating high-level quality audits, deep dives, and stage gate reviews to ensure engagements adhere to defined governance standards.
• Ensure the consistent and accurate capture and executive-level reporting of client-facing metrics including SLA/KPI adherence, social value commitments, and overall commercial performance.
• Fostering knowledge sharing, standardisation, and professional accountability across all delivery teams.

Capability strategy and management

• Identify gaps in delivery skills, tools, and processes across the organisation, and lead change initiatives to address these at a portfolio level.
• Provide expert coaching and mentorship to Delivery Managers and Project Leads on governance, assurance, and best practice adoption to increase organisational delivery maturity.
• Lead the requirements gathering, selection, and roll-out of new project and portfolio management tools as needed.

• Significant proven experience leading and managing a PMO function or Programme Management Office, ideally within a technology consultancy or professional services environment.
• Demonstrable experience in line managing, coaching, and developing PMO staff or Project Managers.
• Expert knowledge of portfolio management, governance frameworks, and both Agile.
• Strong financial acumen with deep experience in portfolio budgeting, resource capacity planning, benefit realisation tracking, and complex financial analysis for senior leadership.
• Advanced capability in data analysis, visualisation, and using tools to provide strategic insights and drive decision making.
• Extensive experience designing, implementing, and enforcing standardised processes for RAID management, dependency mapping, and change control at the portfolio level.
• Proven ability to lead significant organisational change initiatives related to delivery governance and…