Field Services Technician

Company Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one:
Zones – First Choice for Technology Solutions.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can consider IT done.

Zones is looking for a Field Service Technician. In this position, you will remediate on site incidents by performing diagnostics and repairs on varied computer and audio-visual equipment, which includes but not limited to End User Compute, Servers, Display Screens, Projectors and Unified Communication solutions. You will also interface with external customers to conduct an evaluation of the reported issue. On occasions you may be required to support installation activities for example mounting screens and other devices to surfaces.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

This role requires up to 50% Travel.

• Travel to customer locations and possess a flexible work schedule, this may require overnight stays.
• Perform troubleshooting on variety of equipment and maintain the ability to diagnose a variety of EUC / Networking and other IT related issues.
• Interact with customers on site and maintaining a professional and helpful demeanor.
• Resolve incidents by replacing faulty devices or components which could also application of device configuration.
• Provide status updates and feedback to the Field and Project Management Teams during on-site activities.
• Initiate escalation processes and provide succinct updates as appropriate to other resources.
• Perform Pre-Flight Checks before work commences adhering to best practice to minimize risks.
• Complete appropriate paperwork as required for customer acceptance.
• Maybe responsible for operating company vehicle.

• Between 3 to 5 years’ experience in a field-based role working with EUC & Networking Technologies.
• Experience with PC systems, related peripherals, common software programs and Operating Systems.
• Experience with Networking Fundamentals and some hands‑on experience working with Networking Technologies.
• Good incident troubleshooting and resolution skills, including documentation of root cause analysis.
• Experience working with Customers is essential.
• Ability to work at a height above 3 meters when required.
• Strong interpersonal and customer service skills with the ability to navigate multiple stakeholders.
• Candidates must possess the ability and willingness to travel, which will include working off‑hours, weekends and staying overnight with prior notification.
• Fluent in the local language and the ability to communicate at a technical level in English as a minimum.
• Full Driving License.
• Must be Dutch national or have full rights to work in the Netherlands.

• Experience with AV / Meeting Room Technologies.
• Basic Understanding of Electrical Safety.
• Network+ / CCNA / JNCIA or other relevant qualifications.
• Experience in Retail Environments and EPOS.

At Zones, we’re proud to offer a comprehensive benefits package designed to support the well‑being and success of our team members. Your health is important to us,…