IT Operations Assistant

Downing is dedicated to delivering investments that matter – for our economy, our health, our society, our local communities and our environment.

For over 35 years, our highly experienced team and our entrepreneurial spirit has driven us to seek out long-term and unique opportunities that solve challenges faced by investors, companies and society.

From our headquarters in the City of London, and from offices in Cardiff, Glasgow, Helsinki and Stockholm, we structure and manage innovative investments that meet specific investor needs and look to the future with conviction. Our 200-plus employees drive our vision of long-term value creation, which we achieve by being bold, straightforward and ambitious.

Guided by these principles we have a broad range of investment opportunities. Our private market offerings include renewable energy infrastructure, private equity and private credit. In public markets, we have a boutique of specialist fund managers that provide a distinctive suite of investment mandates.

As a certified B Corp, we take our responsibilities, to our investors, our stakeholders and society, seriously. We invest for return while always considering our impact on the world.

Diversity is important to us, and we see the benefits that having a team with a range of backgrounds and perspectives can bring. We are bold and ambitious, straightforward and we support each other. These core values are vital to everything we do – from the businesses we invest in, to the people we hire.

IT Operations and Security is a growing team at Downing with the primary goal of improving operational efficiency across the business. The team is also responsible for Information Security, Data Governance, and ISO accreditation, this role will have some involvement in these areas.

The IT Operations Assistant serves as a central coordinating role, facilitating the effective functioning of the IT department by providing support in procurement, inventory management, logistics, record keeping, and compliance. Although this position is not exclusively technical, it is integral to IT delivery, bridging people, processes, and systems within the organisation.

Participation in ongoing training, professional development and compliance training in line with an FCA-registered business would be expected.

Your responsibilities will include, but not be limited to:

• Maintain and update records, databases, and documentation related to IT operations.
• Assist in the creation and maintenance of IT process documentation, checklists and standard operating procedures.
• Help draft and update user guides, FAQs, and training materials for internal systems and tools (e.g., Click Up, ITOS, Power BI, SharePoint)
• Collaborate with various departments to ensure smooth execution of IT initiatives
• Collate and prepare data used for IT operational reporting.

• Help with the procurement and inventory management of IT assets.
• Maintain accurate inventory records and ensure timely replenishment of stock.
• Conduct regular audits of inventory to ensure accuracy and compliance with company policies.
• Coordinate and manage courier services for the IT department, ensuring timely and accurate delivery of equipment.
• Track and document all shipments and resolve any issues related to courier services, including delays or lost items.

Induction and access setup

• Facilitate onboarding of new starters: ensure access to Click Up, ITOS, Power BI, and shared folders.
• Support leavers’ processes and maintain system access hygiene

The ideal candidate will have the following:

• Broad understanding of IT systems, networks, and software applications.
• Excellent verbal and written communication skills.
• Strong interpersonal skills for effective collaboration with team members and other departments.
• Strong attention to detail and accuracy in documentation.
• Creative approach to finding solutions and improving processes.
• Ability to work under pressure and handle unexpected challenges
• Ability to manage multiple tasks and prioritise effectively.
• Commitment to providing excellent support to users.
• Exper…