Senior Accessibility Specialist

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.

Our aspiration is to be a Gov Tech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.

Join Civica’s User Experience team and play a key role in shaping products that make a real difference. As a Senior Accessibility Expert, you’ll collaborate closely with cross‑functional teams to embed accessibility into every stage of the development lifecycle. Your expertise will ensure our design system and digital products are inclusive, compliant, and user‑friendly.

In this role, as a subject matter expert, you’ll champion best practices, advise designers, developers, and product managers, and lead initiatives that promote accessibility across Civica. From running audits and writing accessibility statements to delivering training and guiding teams toward compliance, you’ll play a pivotal part in creating exceptional experiences for all users.

You’ll have the opportunity to influence a wide range of products serving the public sector— from large platform builds to web applications and mobile apps—while collaborating in a fast‑paced, innovative environment.

• Conduct comprehensive accessibility audits for public sector software and digital services
• Write legally compliant and detailed accessibility assessment reports with actionable recommendations
• Advise product managers, designers and developers on WCAG 2.2, ARIA, and inclusive design best practices
• Use assistive technologies (NVDA, JAWS, Voice Over) and tools (axe, WAVE) for compliance checks
• Deliver training and guidance to teams on accessibility standards
• Collaborate in agile environments to ensure accessibility is integrated into the product lifecycle
• Produce clear reports and recommendations for stakeholders
• Champion accessibility across Civica, running the Accessibility Working group, engaging with customers, starting up and running an accessibility user group
• Advising on the accessibility of Civica’s Design system, Firefly
• Help business plan for changes in accessibility requirements and compliance

• 7+ years of experience in digital accessibility or inclusive design roles
• Expert knowledge of WCAG 2.2 and ARIA specifications
• Hands‑on experience with assistive technologies and accessibility testing tools
• Strong communication and stakeholder engagement skills
• Ability to influence design and development decisions in agile delivery
• Being ahead of the curve regarding accessibility requirements (e.g., new WCAG)
• Comprehensive knowledge of WCAG 2.2
• A self‑starter with a proactive approach, able to drive a project forward with drive and energy
• Ability to deal with ambiguity
• Strong communication skills and the ability to communicate with stakeholders in various areas and levels of the business from technical to commercial
• Familiarity with UK public sector accessibility requirements and GDS standards and an awareness of accessibility requirements in USA, Canada, India, Australia, New Zealand and Singapore
• Experience mentoring or leading accessibility initiatives across large organisations

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will…