Workplace IWMS & Smart Systems Manager

Location: Greater London

#
** We are Landsec
** We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.
** Location
* * This role is based in London Victoria, and offers hybrid working, with majority of the working week in the office. We recommend discussing arrangements with the hiring manager.
*
* The role:

*** Reporting to the Workplace Energy Manager, you will play a key part in mobilising and then managing Landsec’s new Integrated Workplace Management System (IWMS) and Smart Building Platform – Plan On and Kode Labs.  The introduction of these systems will allow us to provide a more cohesive and efficient service across our multi-billion pound property portfolio, have greater control and ownership of our operational data and drive us forward towards our ambitious 2030 energy intensity targets.
* Creating a workplace that provides an exceptional experience is our priority, so it is vital that you promote and maintain positive relationships with both internal and external stakeholders, proactively ensuring the systems are working correctly and the information is accurate, delivering training as needed and ensuring data security through appropriate user access rights.
* You will be detailed and process & data driven. You will love finding new and innovative ways of doing things and will play a key role in delivering these new system capabilities, helping us to forge new ways of working.
* Salary: from £39,000 to £45,000
** Principle Accountabilities
** The role has ownership and accountability for all elements of the mobilisation and subsequent operation and management of Landsec’s IWMS and Smart Building platforms, including system configuration to meet defined business needs/processes, generating database driven reports and liaising with key stakeholders.
** System Management
*** Manage and configure the IWMS & Smart Building platforms, including:* + Module Configuration  + Collation, input and govern data  + - Space data, including CAD    - Asset information    - Personnel details
* To create and maintain:* + User profiles and functionality  + Task Specific Interfaces  + Planned Preventative Maintenance plans  + Scheduled Tasks and link associated data to ensure functionality.
* Upload documentation to both support processes and procedures e.g. Risk Assessments/Method Statements, and also demonstrate regulatory and statutory compliance e.g. Service Records, Testing Certificates etc.
* Process system/data change requests.
* To produce reports and extract information as required
* Assist with one to one and group training sessions to enable staff to work efficiently and effectively within the system.
* Assist in the creation of User Manuals and ensure that they are published and maintained in the appropriate format.
* Assist with User Acceptance Testing when business process or system functionality is changed.
* Maintain an understanding of the integration between other departmental IT systems and the platforms.
* Collaborate with business stakeholders to identify inefficiencies and propose system and process improvements.
** Customer Experience
*** Build and maintain strong relationships with internal stakeholders to ensure the systems deliver as required and to their full potential.
* Should access to the systems be opened to Landsec’s Customers, ensure delivery of a professional, responsive and friendly service, listening to their needs and addressing feedback.
** Financial Management
*** Ensure appropriate approvals are in place before committing to any costs in relation to system maintenance or development.
** Life Cycle…