Digital Product Designer

We’re the feel‑good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values – we play to win, customer obsessed, we are one and it starts with me – we deliver That New Look Feeling for our customers and each other.

Join our engaged design community to help us build intuitive & delightful customer experiences across all our digital products.

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Profit related bonus scheme
• Option to join our Healthcare Private Medical Scheme
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Spread the cost of your commute with interest‑free season ticket loans
• Do your bit for the environment and save money with our Cycle2
  
  Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

• You’ll champion the customer by identifying and removing pain points, placing their needs at the heart of everything we do.
• Stay up to date with industry trends and emerging technologies to champion what good looks like for ecommerce UX design.
• Work in collaboration with other designers and researchers, and take advantage of knowledge sharing, while having autonomy in your work.
• Develop interactive prototypes, and accessible UI designs that effectively communicate the intended user experience.
• You’ll contribute to the New Look Design System to maintain consistency and improve usability across our digital products.
• Support our senior researcher in user testing, and run moderated and unmoderated studies yourself, including analysis and playback to stakeholders.
• Build good connections with our stakeholders through excellent communication and collaborative workshops (eg. Design Critiques, Research activities)
• Invest in our Design and Research Community by sharing progress – fostering collaboration and strengthening our UX and design culture.

• Experience in product discovery, working with other designers, researchers, product managers and developers to discover how best to improve our products.
• Able to understand and discuss technical concepts, use quantitative and qualitative data to prioritise user needs effectively.
• Experience of running moderated and unmoderated user research and knowing what type of research to use when.