Service Engineer

We are looking for an experienced Service Engineer to join a growing London-based service team. In this role, you will be responsible for supporting, maintaining and fault-finding Smart Building and Commercial AV technologies across a varied client portfolio.

This is a field-based, hands-on role that combines both reactive call-outs and planned preventative maintenance, ensuring clients’ critical systems remain reliable, secure and fully operational. You will work closely with client IT, facilities and security teams to minimise downtime and deliver excellent service.

Key Responsibilities

* Provide reactive and planned service support across multiple client sites in London

* Diagnose, repair and maintain security systems infrastructure, including: CCTV, Access control, Networked building systems

* Troubleshoot network and AV-related faults to ensure system stability and uptime

* Carry out routine maintenance, testing and system health checks

* Respond to incidents and service requests in line with agreed SLAs

* Work closely with:
Client site security teams, IT departments, Facilities teams

* Liaise with third-party suppliers and hardware vendors to coordinate repairs and replacements

* Complete and maintain accurate service reports and job records

* Provide technical support and advice to clients when required

* Ensure all work is completed to a high technical and safety standard

What We’re Looking For

* Experience in a Service Engineer, Field Engineer or Support Engineer role within:
Commercial AV, Smart buildings, Security systems, Networked infrastructure

* Strong technical knowledge of: CCTV, Access control, Networked systems, AV or building technologies

* Excellent fault-finding and problem-solving skills

* Ability to manage multiple sites, priorities and service calls

* A proactive, organised and customer-focused approach

* Comfortable working independently in the field

* Strong communication skills with both technical and non-technical stakeholders

What’s on Offer

* Opportunity to work with modern, high-end building and security technologies

* Support from a professional Service Desk and Technical Support team

* A varied, hands-on role with real client impact