Service Desk Network Engineer - MSP Hybrid

Network Engineer – MSP – London - £48,000 – Hybrid

A highly successful and rapidly growing MSP and Technology provider are looking for a seasoned Network Engineer to join their Service Desk and Projects team.

This MSP is looking for a motivated Service Desk Network Engineer to maintain, and support secure, resilient, and high-performing network and IT infrastructure for a range mid-market clients. This hybrid role combines remote service desk responsibilities with on-site support, offering a dynamic and rewarding opportunity for a technically capable and customer-focused professional.

• Client management: evaluating business impact and managing expectations.
• Troubleshoot and resolve network connectivity issues across LAN, WAN, and WLAN environments.
• Support the deployment and maintenance of secure VPNS, VLANs, and firewall rules.
• Conduct network performance monitoring and recommend optimization strategies.
• Provide support to junior team members on first-line support tickets and service requests.
• Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues.
• Manage and triage service desk queues effectively, maintaining SLA compliance.
• Update service tickets, communicate with clients, and coordinate with third-party suppliers.
• Maintain accurate documentation of network configurations, changes, and troubleshooting steps.

• Experience in an MSP or IT/Voice environment and strong understanding of network technologies and principles: TCP/IP, DNS, DHCP, and WLAN design/troubleshooting; VPNs (SSL/IPsec), STP, Routing, Firewall Policies, NAT, VIPs, VRRP.
• Experience with Microsoft Teams Voice and Collaboration and knowledge of Azure or AWS public cloud environments is advantageous.
• Experience with Forti Gate Firewalls is a bonus.

The salary on offer for this role is up to £48,000 plus benefits.