Resolution Business Partner

About Us

We’re inviting you to join the London Borough of Hounslow where employees are deeply committed to providing excellent services to residents, helping make lives as good as they can be.

We live by five core values:
Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. Equality, diversity and inclusion are at the heart of everything we do, best articulated in “Harness the Mix”. As a Disability Confident Employer we make reasonable adjustments to accommodate all candidates.

Join an outstanding council serving an outstanding borough with visionary leadership, a dynamic cabinet and a can‑do culture that transforms how we serve one of London’s most diverse boroughs.

You will be a Resolution Business Partner in the People Business Partnering Team, embedding and delivering Hounslow’s Resolution Framework. Acting as the first point of contact, you will support early, constructive resolution of workplace issues, work closely with managers and partners to resolve conflict, strengthen relationships and promote a resolution‑friendly culture.

You will join the Human Resources & Organisational Development Service, working within the People Business Partnering Team and the Resolution Centre. The Resolution Centre plays a central role in helping colleagues resolve concerns at the earliest opportunity, reducing escalation and building trust across the organisation.

• You enjoy working with people and have experience providing practical, people‑centred advice on employee relations or people management matters.
• You’re confident handling sensitive conversations and supporting early resolution, using restorative or resolution‑focused approaches.
• You have a working knowledge of employment law and understand how to apply it in a pragmatic, proportionate way.
• You’re able to communicate complex issues clearly and build constructive relationships with managers and colleagues.
• You’re comfortable working collaboratively across teams and contributing to a positive, inclusive workplace culture.
• You’re keen to learn, reflect and develop your practice through continuous professional development.

Read more about the work you’ll be doing in the Role Profile.

Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!

Interviews for this job will be held during the week commencing 23rd February 2026.