Reward Manager, HR​/Recruitment

Nando’s is on a journey to Create Lasting Happiness, making a difference to the lives of our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando’s: from our employees, communities, founders, and suppliers, but most importantly, our customers.

The Reward Manager will provide senior leadership, expertise and orchestration across Reward strategy development and delivery, major change programmes and core Reward processes.

The role acts as the primary driver of Reward execution and a key contributor to Reward strategy, shaping thinking through insight, analysis and expert input. It ensures Reward initiatives are well-designed, evidence-based and pragmatically delivered, supporting decision-making through high-quality analysis, options and recommendations. The role balances strategic contribution, technical depth and delivery leadership, without holding ultimate accountability for Reward strategy direction

• Contribute directly to the development of Reward strategy, providing expert input, insight, analysis and options to inform strategic choices, trade-offs and priorities, while owning the translation of strategy into executable plans and outcomes.
• Act as a senior Reward advisor to LT and senior stakeholders, owning Reward working groups and representing Reward in Steering forums
• Translate Reward strategy into clear, sequenced delivery plans, identifying trade-offs, risks and dependencies
• Partner with the Head of People & Reward to shape Reward direction through insight, modelling, and external perspective
• Lead engagement with external advisors and suppliers (e.g. benchmarking, incentive design, pensions, benefits), ensuring outputs are high quality and aligned to strategic intent
• Provide senior advice on complex Reward matters, including pay positioning, incentives, benefits and internal equity

• Own the end-to-end delivery of the Reward roadmap, ensuring initiatives are scoped, prioritised, resourced and delivered to time and quality
• Lead the implementation of Reward change programmes (e.g. STIP/LTIP evolution, pay frameworks, benefits change), coordinating internal teams and third parties
• Ensure Reward solutions are practical, future-proofed and land well operationally
• Act as escalation point for complex delivery challenges across Reward

• Set the standard for Reward insight, modelling and management information
• Oversee all internal and external Reward data inputs, ensuring robustness, relevance and clear narrative
• Regularly assess internal equity, external competitiveness, and regulatory compliance (including equal pay and gender pay reporting)
• Provide scenario modelling and options analysis to inform senior decision-making
• Champion governance, consistency and discipline across Reward processes

Lead the delivery and continuous improvement of:

• Pay review and bonus processes
• Partnership / LTIP governance and delivery
• Annual pay modelling across hourly, Ops, CS and ROI populations
• Benefits governance, supplier management and cost control

• Own the Reward flight plan, aligning milestones with Finance, People Partners, Payroll, Systems and Internal Comms
• Partner closely with Internal Comms to shape Reward narratives and messaging that are clear, credible and on-brand
• Present confidently to senior audiences
• Build strong, trusted relationships across People, Finance, Ops and Tech teams
• Act as a calm, credible presence in sensitive or time‑critical situations

• 8-10 years practical expertise across Reward principles, processes and governance
• 5 years people management experience
• Proven experience delivering complex Reward change in partnership with Finance and senior leaders
• Strong analytical capability; confident in modelling, interpreting and explaining data
• Experience working with external advisors and suppliers
• Credible communicator, able to influence without authority
• Highly organised, able to manage multiple work streams over extended time horizons
• Discreet, thoughtful and trusted with sensitive information
• Comfortable operating in ambiguity and change
• Company bonus
• 25 days holiday + bank holidays
• Free Nando's when you're working (and 40% discount when you're not)
• Annual team trips, AKA a free holiday
• Reward Gateway membership and access to great discounts
• Four-week sabbatical every five years you've been with us

This is a hybrid role based in our Central Support offices in Putney 3 days a week.