People Operations Advisor; FTC

Overview

The P, C & I team's mission is to deliver a mission-driven experience that empowers the People of Depop (PoD) to do their best work. As Depop continues its path to profitability and executes on its growth strategy, the P,C & I team is shaping a people strategy which will underpin this growth. The strategy (and the operations that underpin it) will ensure that Depop can grow scalably by building a culture of high performance and excellence, evolving organisational effectiveness and efficiency, and providing meaningful growth for our people.

All the while, keeping the 'uniquely Depop' employee experience at the centre.

As a People Operations Advisor, you ll play a key role in supporting employees and managers across Depop. Your focus will be delivering a seamless and positive employee operations experience throughout the Depop journey. You ll be the go-to person for generalist People operations queries, offering clear guidance and advice while keeping employee experience at the forefront of everything you do.

Reporting into our People Operations Manager, you ll work closely with the wider People Experience team to manage day-to-day operations and support projects that enhance the employee experience as we continue to scale. This is a great opportunity to grow your career across the People function in a dynamic, fast-paced environment.

• Employee Operations:
  Manage the people inbox, covering onboarding and offboarding, visa & immigration, benefits & payroll, policies and processes, and our HRIS (Workday).
• First Point of Contact:
  Respond to complex People queries from employees, managers, and cross-functional teams with clarity and empathy.
• Process Improvement:
  Identify opportunities to streamline operational processes and implement self-service solutions via our intranet (The Pod).
• Lifecycle Management:
  Support all aspects of the employee journey, including probation, promotions, annual reviews, and family leave processes.
• Payroll & Benefits:
  Assist with payroll processing and benefits administration, ensuring accuracy and timely resolution of queries in partnership with Finance and external providers.
• Flexible Working & Contractor Management:
  Oversee flexible working requests and the contractor lifecycle, ensuring processes are compliant, consistent, and fair.
• Policy & Compliance:
  Embed and continuously improve People policies and procedures, ensuring legal compliance and alignment with company values.
• Projects & Initiatives:
  Lead and support People Operations projects, collaborating across internal teams and the wider organisation.
• DEI & Culture:
  Support the delivery of Depop s Diversity, Equity & Inclusion objectives and embed Depop s DNA in all People solutions.
• Manager
  
  Coaching:
  
  Provide guidance to managers on generalist People operations matters, escalating to People Partners when necessary.

• Proven experience in People Operations, including onboarding/offboarding, visa/immigration, payroll, benefits, and HR policies & processes.
• Strong problem-solving mindset and a "can-do" attitude - comfortable tackling challenges with creativity and initiative.
• Adaptable and agile, able to work in ambiguity while establishing processes that deliver an excellent employee experience.
• High emotional intelligence, empathy, and excellent written/verbal communication skills. Able to explain complex or sensitive information clearly and inclusively.
• Experience advising managers and employees in a People/HR function. CIPD qualification is not required - hands-on experience is highly valued.
• Solid understanding of UK employment law (including immigration); US experience is a plus but not required.
• Comfortable owning queries and driving solutions independently, while escalating where appropriate.
• Experience evolving People policies or processes, or willingness to learn and take initiative.
• Proficiency with tools such as G Suite, Workday, and Slack is advantageous.
• Passion for providing first-class service to employees and managers, with the ability to challenge the status quo to improve processes.
• Experience in a technology scale-up environment is desirable but not essential.