Development Lead

Overview

At Pandora, we Dream, Dare, Care and Deliver. We are looking for a People Development Manager who embodies these values and brings a future-forward approach to people development. This role is pivotal in shaping the next generation of retail leadership capability, driving innovative learning strategies that empower our people to thrive and deliver exceptional customer experiences.

You will design and execute impactful programmes to drive office and retail team development, supporting strong succession pipelines, and embedding learning into transformation roadmaps. Acting as a trusted advisor, you will champion a culture of continuous growth, inclusion, and engagement, ensuring our people have the skills and confidence to succeed in a fast-paced, evolving retail environment.

• Learning & Development Strategy
• Design and implement a localised L&D strategy aligned with business priorities and global frameworks
• Develop and deliver blended learning solutions (digital, in-person, coaching, workshops) that drive behavioural change
• Lead leadership development programmes from onboarding to senior leadership
• Champion innovative learning methods (e.g. microlearning, gamification, digital platforms)
• Evaluate learning impact using data and feedback to continuously improve interventions

• Talent & Capability Development
• Own the talent and capability agenda for the UK & Ireland, identifying skills gaps and development needs
• With HRBP s facilitate talent reviews, succession planning, and career development conversations for top talent and critical roles
• Support internal mobility and career pathing through clear development frameworks
• Collaborate with global Talent and L&D teams to localise and implement global programmes

• Retail Capability Development
• Lead the design and execution of a comprehensive retail capability strategy, aligned with business goals and customer experience standards
• Partner closely with Retail Operations and Store Managers to identify frontline skill gaps and deliver targeted development solutions
• Develop and implement career pathways for retail employees, from Sales Assistants to Store Managers and regional managers, fostering internal mobility and leadership readiness
• Create and scale practical, role-specific learning interventions (e.g., customer experience training, product knowledge, sales coaching, and people management)
• Embed a culture of continuous learning in stores through bite-sized learning, peer coaching, and digital learning platforms
• Support the rollout and localisation of global retail learning programmes, ensuring relevance and impact in the UK & Ireland context

• Office Capability Development
• Build functional and leadership capability across office teams through tailored development programmes, team interventions, and coaching
• Partner with department heads to identify development needs and deliver solutions that drive collaboration, innovation, and high performance
• Support onboarding, career development, and leadership growth for office-based employees

• Strategic HR Partnership
• Act as a trusted advisor to senior leaders on talent, capability, and leadership development
• Support organisational change through capability building and change readiness programmes
• Ensure all initiatives are inclusive, accessible, and aligned with DE&I strategy

• Data & Insights
• Use people data and learning analytics to identify trends, measure impact, and inform strategy
• Present insights and recommendations to senior stakeholders to drive decision-making

• Team Leadership & Vendor Management
• Lead and develop one direct report, fostering a high-performance and growth-oriented culture.
• Manage external learning partners and vendors to ensure quality and alignment with brand values.

• Talent Development & Workforce Planning
• Design and implement skills-based talent models and workforce planning strategies to future-proof the organisation.
• Partner with divisional leadership and HRBPs to identify high-potential talent and support succession planning
• Deliver targeted development programmes aligned with Pandora s global framework and local priorities within UKI Corporate and Retail

• Learning Experience Innovation
• Create personalised, mobile-first learning experiences, leveraging microlearning and digital platforms to engage diverse generations
• Use diverse digital tools to develop learning solutions
• Champion LX innovation, ensuring learning solutions are modern, accessible, and impactful.

• Digital Adoption & Enablement
• Build and manage a learning ecosystem, including tools, systems, and vendor partnerships that drive efficiency and scalability.
• Promote digital adoption across all learning initiatives, embedding technology into everyday development practices.

• Change Management & Transformation
• Embed learning into transformation roadmaps, ensuring capability building is integral to organisational change.
• Act as a change leader, driving smooth adoption of new processes and tools across the business.

• Learning Data & Analytics
• Develop a comprehensive…