Head of Talent Acquisition - Commercial

At Trustpilot, we're on an incredible journey. We're a profitable, high‑growth FTSE‑250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

As a Head of Talent Acquisition (TA) at Trustpilot, you will be responsible for translating organisational strategy into actionable talent plans, owning the end‑to‑end hiring strategy for our Commercial function. You will work directly with the Commercial Leadership Team (CLT) and other cross‑functional areas to anticipate needs, shape plans, and oversee delivery across regions.

• Own the end‑to‑end hiring strategy for our Commercial function, serving as the subject‑matter expert on market trends and talent availability.
• Act as a true strategic partner to the CLT, regularly presenting on talent risks, opportunities, and strategic progress against hiring objectives.
• Lead and own a defined category of talent acquisition projects across the entire TA function, ensuring consistent, scalable practices that support all functional hiring teams.
• Lead the design and execution of proactive sourcing pipelines and market maps ahead of hiring demand, ensuring the Commercial function stays ahead of future capability needs and succession risks.
• Develop deep knowledge of the Commercial organisation’s operating model, revenue motions, and talent requirements, using these insights to shape strategic hiring recommendations.
• Collaborate closely with Business Partners (BPs) and Workforce Planning to proactively anticipate future talent needs and ensure the successful and timely delivery of all hiring goals across relevant regions.
• Lead, develop, and grow a dedicated team of TA Partners aligned to the Commercial function, elevating their capability in strategic sourcing, market insight, and consultative stakeholder management.
• Be a key member of the TA Leadership team, actively championing and implementing initiatives to evolve TA practices that raise the bar.
• Confidently influence and advise business stakeholders on effective recruitment best practices, resource allocation, and inclusive hiring methodologies.
• Drive and report on key TA metrics (e.g., Time‑to‑Hire, Quality of Hire, Diversity) to ensure accountability and continuous process improvement.
• Stay deeply connected to the external Commercial talent market, bringing insights on industry trends, competitive dynamics, and emerging talent behaviours to the Commercial Leadership Team and wider TA organisation.

• Extensive experience leading and managing Talent Acquisition teams across multiple regions or markets.
• Deep skills in driving TA innovation; demonstrated ability to manage tasks effectively and strategically evolve existing policies and procedures.
• Demonstrated capability to integrate TA strategy with other key functions, particularly Workforce Planning and senior Commercial Leadership, ensuring proactive resource allocation, risk mitigation, and the timely delivery of talent aligned with future business needs.
• Profound subject‑matter expertise in all elements of Talent Acquisition, utilising solid networking and innovative sourcing methodologies to map the competitive talent landscape and inform organisational decision‑making.
• Demonstrated ability to lead and drive high‑impact projects across the TA function.
• Ability to coach, mentor, and support the development of TA Partners, significantly elevating their expertise in strategic sourcing and consultative stakeholder management.
• Proficient business acumen with the ability to understand business performance drivers, identify capability gaps, and translate functional insight into forward‑looking talent strategies.

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development…