Assistant Director of People and Culture

Assistant Director of People and Culture

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights and treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Surrounded by the capital's greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city's high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one‑of‑a‑kind al fresco terrace, then stroll to explore London's famous sights.

The Assistant Director of People & Culture works closely alongside the Regional Director of People & Culture and oversees the day‑to‑day running of the People & Culture function. The role will have direct involvement in every aspect of the People and Culture function including recruitment, onboarding, benefits administration, employee relations, retention, employee communications, career development, compliance, learning and development, and legal matters related to hotel employees.

• Partner with the Regional Director of People and Culture on key strategic initiatives in order to deliver on the employee experience.
• Oversee day‑to‑day HR operations and drive strategic people initiatives including cost management.
• Manage employee relations by providing expert coaching, guidance and resolution strategies to leaders and employees, including disciplinary processes, grievances and appeals.
• Champion retention and engagement initiatives to foster a positive and workplace culture.
• Facilitate career development programmes and succession planning.
• Oversee onboarding processes to ensure a seamless and engaging experience for new starters.
• Ensure compliance with UK employment law and maintain accurate documentation.
• Inspire and lead a team of three, including an Administrator, Officer, and Talent Acquisition Manager.

• Proven HR leadership experience.
• Strong knowledge of UK employment law and HR best practices.
• Exceptional interpersonal and communication skills with the ability to build trust and influence at all levels.
• Experience with HRIS systems such as Workday and Fourth (Payroll) is preferred, along with proficiency in Microsoft Office, Canva and Docu Sign.
• A proactive, solution‑focused mindset with meticulous attention to detail.
• Passion for people, culture and creating memorable employee experiences.
• CIPD qualification or equivalent is preferred.

• Competitive salary package including base salary and an annual incentive (bonus) plan.
• Excellent training and career development opportunities.
• Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service.
• Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day.
• Holiday entitlement increases with years of service up to 33 days off.
• Free Life Insurance while on duty.
• Opportunities to build a successful career with global potential.
• Season Ticket Loan & cycle to work scheme.
• Free Uniform dry cleaning available.
• Employee experience:
  Annual themed employee party and many social, charitable and sporting events throughout the year.
• Access to Wagestream – a salary advance benefit.
• Employee recognition programmes.
• Many, many more surprises to discover.

We look forward to receiving your application!