HR Operations Specialist

Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

Ant International strives to become the most trusted digital services connector to achieve sustainable growth of global commerce.

With a focus on Travel, Trade, Technology, and Talent, Ant International is committed to enhancing the digital mindset and capacities of businesses worldwide. Through fostering collaborative efforts with partners, we are driving responsible innovation and increase market accessibility for global SMEs.

We do so across our 4 key businesses:
Alipay+, Antom, World First and ANEXT Bank.

We are seeking a highly detail-oriented and proactive HR Operations Specialist to support our growing EMEA region. This role is critical in ensuring the smooth and efficient delivery of HR services across the employee lifecycle. The ideal candidate will be a process expert, passionate about data integrity, and committed to providing an exceptional employee experience. You will act as the first point of contact for HR inquiries and manage core HR processes for the EMEA team.

• Serve as the primary administrator for the HRIS (Ant HR systems) for EMEA employees, ensuring data accuracy and integrity.
• Manage the entire employee lifecycle, including onboarding, contract changes and offboarding.
• Maintain accurate and up-to-date electronic employee records and files in compliance with local data protection laws (e.g., GDPR).
• Prepare and process HR documentation, such as employment contracts, amendment letters, and reference letters.
• Execute a seamless onboarding process for new hires in the region, including system setup, orientation coordination, and first-day support.
• Manage offboarding procedures, including exit interviews, system deactivation, and final settlement calculations.
• Support benefits administration, including enrollment, changes, and liaison with benefits providers across various countries.
• Handle employee queries regarding HR policies, procedures, and programs, providing timely and accurate resolution.
• Identify opportunities to streamline HR operational processes and improve efficiency.
• Develop and update documentation for HR processes and workflows (SOPs).
• Participate in regional and global HR projects, such as system implementations or policy harmonization.

• Proven experience (3+ years) in an HR Operations, HR Generalist, or HR Administrator role with a focus on EMEA.
• Hands‑on experience with a HRIS (e.g., Workday, SAP Success Factors, Oracle HCM) is required.
• Solid understanding of HR best practices and employment laws in at least one EMEA country; multi‑country exposure is a strong advantage.
• Experience in a fast‑paced, technology‑driven or multinational company.
• Exceptional attention to detail and a commitment to data accuracy.
• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal skills, with the ability to handle sensitive matters with discretion and confidentiality.
• High degree of professionalism and customer‑service orientation.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Self‑starter with a proactive approach and ability to work both independently and as part of a team.