Lounge Manager

As Lounge Manager, you will be the guardian of one of The Imperial's most premium guest spaces — a calm, elevated sanctuary designed for comfort, privacy and beautifully executed service throughout the day. Your role is to shape an experience that moves from morning breakfast and all-day refreshments to evening drinks and canapés, maintaining a refined, relaxed and quietly assured atmosphere.

Details matter, guests feel recognised, and service feels personal without being intrusive.

• Deliver discreet, warm and modern service
• Lead daily operations, presentation and mise-en-place
• Manage capacity, reservations and access control
• Partner with kitchen & bar on a balanced seasonal offer
• Coach and develop a confident, guest-focused team with a strong sense of service identity
• Drive GP%, spend per guest and stock integrity
• Uphold food safety, allergen controls and compliance
• Collaborate with Guest Experience and F&B teams
• Monitor guest feedback across online platforms and react with timely, thoughtful solutions that reinforce our service standards

• Experienced in premium lounge/concierge/FOH settings
• Skilled in anticipatory, discreet hospitality
• Strong F&B knowledge and communication skills
• Organised, calm under pressure and commercially aware, positive in outlook and energy
• Driven to care deeply about guests and colleagues
• Ready to collaborate and innovate
• Committed to enabling growth - for yourself and the business
• Proud to contribute to a 185-year legacy

Imperial London Hotels is a family-run company with a 185-year legacy in the heart of London. We are challenging outdated hospitality norms and shaping the future with a fresh, forward-thinking approach across our growing portfolio of eight unique hotels (3,463 rooms) and nine vibrant pubs, bars and restaurants, all located in the cultural hub of Bloomsbury. In Summer 2026, we open the doors to our fully re-imagined hotel, The Imperial — a new lifestyle offering within our portfolio.

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
• Interest-free Season Ticket Loan
• Workplace Pension
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee-funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work and technology
• Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme