Assistant Front Office Manager

Overview

At our 5-star lifestyle hotel, the lobby is more than a space—it’s a stage. First impressions matter, and we’re looking for an Assistant Front Office Manager who can lead with grace, think on their feet, and make every guest feel like the star of the show.

As Assistant Front Office Manager, you’ll be the right hand to our Front Office Manager and the heartbeat of our guest journey. From check‑in to fond farewell, you’ll ensure every moment is seamless, stylish, and sincerely warm.

• Lead and support the front office team across reception, concierge, and guest services.
• Ensure smooth daily operations and exceptional guest experiences.
• Handle escalations with confidence, empathy, and a solutions‑first mindset.
• Coach and develop team members to deliver service with personality and polish.
• Collaborate with housekeeping, F&B, and reservations to ensure seamless communication.
• Step up as acting manager when needed—because you’ve got the poise and the plan.
• Enjoy enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Benefit from shopping discounts ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Receive eye care benefits.
• Access free legal & money advice.
• Participate in counseling sessions.
• Take advantage of a cycle‑to‑work scheme.
• Utilise wellbeing tips, support fitness videos, recipe ideas, and active‑living advice.
• Listen to wellbeing podcasts and TV programming.
• Practice breathing exercises.
• Have access to a 24/7 advice and support line.
• Benefit from team reward & recognition.
• Enjoy free meals on duty.

• Previous experience in a supervisory or assistant management role in a luxury hotel.
• A guest‑first mindset and a calm, confident approach to problem‑solving.
• Strong leadership, communication, and organisational skills.
• A passion for people, service, and creating unforgettable moments.
• Flexibility to work shifts, weekends, and special events.

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.