Reception Manager

First impression. Smooth flow. Warm welcome.

Join the Founding Team of Oudh 1722

Coming to Borough in March 2026, Oudh 1722 is a project rooted in the soul of Awadhi cuisine and the art of genuine hospitality. We are transforming a three-story Victorian building into a dining sanctuary where the food defined by the slow-cooked, aromatic traditions of Lucknow is only half the story.

From the moment guests step inside, they should feel the theatre of the kitchen and the warmth of a world-class front-of-house team working in perfect harmony. Backed by a Michelin-starred pedigree, we are building an environment that is as intentional as it is elegant. We are looking for people who want to be part of a team where the service feels just as "handmade" and soulful as the food we serve.

This is a key front-of-house leadership role for someone calm, polished, and people-focused, with a strong sense of organisation and guest care.

The Reception Manager sets the tone for the guest experience, ensuring every arrival feels welcoming, organized, and well looked after. It’s about flow, communication, and warmth by balancing guest care with smart table management to keep the restaurant running smoothly.

• Lead the reception team and manage the guest welcome experience across all services
• Own reservations, walk-ins, and table management to ensure smooth service flow
• Act as the first point of contact for guests, delivering a warm, professional, and confident welcome
• Manage waitlists and guest expectations during busy services with clarity and care
• Work closely with the General Manager, floor team, and kitchen to control pacing and covers
• Handle guest enquiries, special requests, and feedback professionally
• Maintain accurate reservation systems, guest notes, and floor plans
• Support training and development of reception hosts and junior team members
• Ensure reception and entrance areas are clean, organised, and welcoming at all times
• Uphold brand standards, service tone, and hospitality values from the door onwards

• Proven experience as a Reception Manager, Host Manager, or senior host in a quality-led restaurant
• Excellent communication and guest-facing skills
• Strong organisational skills and confidence managing busy services
• Calm, professional approach under pressure
• Good understanding of reservations systems and floor management
• Genuine passion for hospitality and guest experience

• Competitive salary per annum including service charge (DOE)
• 5.6 weeks paid holiday (inclusive of public holidays)
• Staff meals during shifts
• Generous staff discounts and regular team socials
• Training and development support
• Clear progression opportunities within FOH leadership

• Culinary Excellence & Innovation – Work alongside Michelin-level chefs
• Career Progression – Clear development pathways and internal promotion opportunities
• Competitive Compensation – Transparent tronc and fair pay structures
• Work-Life Balance – Respectful rota planning and fair scheduling
• Development Opportunities – Ongoing training and leadership exposure
• Inclusive Culture – Diverse, welcoming, and people-first environment