Hospitality, Customer Service Rep, Hospitality & Tourism

About lhg

At Libere Hospitality Group we are different, agile and dynamic with great growth. Our vision at Libere is to create the largest alternative to hotels in Europe, focusing on alternative accommodation where technology, design
and experience make the difference.

With technology in the center, we are pushing smart buildings and the guest experience to the next level. With automation and knowledge as part of our DNA, we are building hotel solutions to deliver a unique guest experience
.

As a Hospitality Operations Specialist at Libere Hospitality, you will be responsible for providing exceptional customer service to our guests and ensuring the smooth operation of our properties. Every day is different, but your responsibilities will include:

• Handle customer inquiries and requests received via phone, Whats App, chat, or email from any of our properties.
• Manage incidents reported from any of our properties, either directly by the customer or through local staff.
• Handle customer requests and issue/send invoices.
• In case of urgency or need for on-site presence, notify local managers, maintenance services, or emergency services if necessary.

• Act as the main point of contact and resolve incidents on-site at the Líbere London Edgware Road (LLED) property.
• Ensure guests’ rest and safety, and act accordingly to guarantee it.
• Provide support to the colleagues with any tasks they may require.

Are you a detail-oriented, customer-centric individual who takes pride in ensuring guests have the best possible experience? Do you enjoy working in a fast-paced environment with a team of dedicated professionals? If so, we would love to have you join our team as a Hospitality Operations Specialist!

Qualifications:

• Previous experience in the hospitality industry preferred
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Detail-oriented with excellent organizational and time management skills
• Strong problem-solving and decision-making abilities

At Libere Hospitality, we believe in creating a positive and supportive work environment where our employees can thrive. We offer:

🫂We care about Results and People.

🐣Opportunities for career growth and development

💪A supportive and collaborative team environment

🧘🏻♀️A commitment to work-life balance

If you are passionate about hospitality and are looking for a challenging and rewarding role, we would love to hear from you. Apply today to join our team!